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The pilor light is on and stays on. but furnace won't kick on. we raised temp on thermostat and can hear a click from furnace but it wont kick on at all. The burner lights but won't stay lit. we have an empire dv55 spp

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  • Robert Mar 17, 2011

    Hello, so the pilot flame is on and the burners come on and shut off right away? or the burners do not come on at all?

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Check the venting to the outside, to make sure it's not obstructed in any way. There may be an issue with the overheating circuit, too. In case you have misplaced your Owners Manual, I have included a link to it, that you can download and print for future reference. Pay particular attention to page 15. If all else fails, call Empire Comfort Systems 800-851-3153 and ask for Rich or John in Technical Service Dept.

http://www.empirecomfort.com/EMPIRECOMFORT/pdf2010/manuals/12431-12-1109-DV55PP.pdf

Hope this helps to heat up things for you. Please let me know.

Posted on Mar 17, 2011

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