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My computer's DVD drive does not work. Also There's no sound! The computer is DELL VOSTRO 220.

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  • Dell Master
  • 27,725 Answers

Make sure that the dvd is getting enough power test all leads that are attached to the dvd including electical extensions and make sure they have a secure connection or just replace them there might be bad/faulty or the drivers may have been corrupted or you might have a virus run your antivrus program you might have to physically unplug the leads for this cd/dvd burner then plug them back in this should activate the found new hardware wizard or you might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps

Posted on Mar 17, 2011

  • Brian Sullivan
    Brian Sullivan Mar 17, 2011

    if your computer came with a motherboard disc the sound drivers could be on it
    click start control panel administrive tools computer management device manager scroll to sound,video and game controllers you might see a yellow question mark? Right click to reinstall drivers
    click start control panel sounds and audio,volume,advanced,speakers make sure you have selected the
    (((appropriate speakers))) also audio you will find 3 drop down lists make sure you have the correct settings there
    also
    click start control panel sounds and audio devices you can adjust the volume there also select speaker volume you can change your settings there you can also tick in the box place icon in taskbar
    if his does not fix the problem
    have you tried this control panel sounds and audio,volume,advanced,speakers select the appropriate speakers from the drop down list or navigate to the device manager scroll to system devices to expand,system speaker right click properties then select use this device (enable) also you might check
    the speakers plug/outlet is usually at the back of the computer you will have to open up the computer to check the lead attached to the rear of the input plug make sure the connection is good
    try cleaning your computer of dust using a fine air blower from a compressor making VERY sure that there is no MOISTURE in the air line specifically around the sound card and the CPU central processing unit dust causes static to build up in a computer
    hope this helps

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