Question about GE WSM2420T Top Load Stacked Washer / Dryer

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I have a simular problem that someone else has. My washer will not discharge the water. I turn the knob to try to spin the water out it will run but not discharge the water. My husband thinks that the pump is not working. Help.

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  • Clean the filters.
  • Make sure the drain hose is not narrowed to an end

Posted on Mar 17, 2011

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Posted on Jan 02, 2017

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Either the control board or the motor has gone bad. Here is the diagnostic mode to run to look for the errors.
The diagnostic test is performed by using the Program Knob. To START THE TEST: • On non-digital display models, turn the Program Knob to start position, Drain/Spin. • On digital display models, turn the Program Knob to start position, Touch Up. • Press Pause/Cancel to turn off LEDs. • Within 5 seconds, press and hold the Option and Pause Cancel buttons until LEDs start sequentially chasing, then release buttons. 1. All the LEDs will sequentially light. Pressing a button below a light cluster will light all the LEDs in that cluster at one time to confirm functionality. 2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment. 3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment. 4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment. 5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate. 6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. 7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble. 8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test). 9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the washer will operate in high spin. SAFETY WARNING: If power is removed during this test, the door can be opened. To prevent injury, DO NOT put your hands inside when the tub is rotating. 10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.
Repost the error codes here.

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1 Answer

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Hi my name is joyce

sounds like you have a issue with your pump, I have had a simular problem with my washer and I had to call a technician out to fix the problem, if you need assistance in getting help with someone in your area to come and take a look at your problem let me know and I will help you.


thanks,

joyce

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