Question about Nortel T7316E 2-Line Corded Phone

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My nortel n441 says locked mailbox this happened after trying to change password can you help me

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Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you the extension of the phone you are using.

Posted on May 13, 2011

  • Kody Blancher May 13, 2011

    Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
    Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.




    Feature 985 will show you the extension of the phone you are using.

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Nortel 7208, locked out of mailbox. Forgot password. tried 120000; says "locked out" can't get in. It is work phone need to get messages. Please help.


To reset the password on the mail box you need to go to a M7310 phone on your system. It has 3 buttons under the display. You need to press the "Feature" button and 983, then enter the password 120000 (this one is used if you have 2 digit extensions 1020000 is used if you have 3 digit extensions) . Next in the display you will see mbox-AA-othr above the soft keys. Press the button below mbox. Next enter your extension number. After that you should see the screen to reset your password. This will reset the password to 0000. When you go back to your own extension and log in to your mailbox it will prompt you to change your password. If you password120000 or 1020000 doesn't work try 121111 or 1021111, the last 4 digits are the password for the admin mailbox.

Mar 02, 2015 | Nortel Norstar M7208 Telephone

1 Answer

Nortel phone - VM box locked contact admin - tried solutions & no luck


Hi Lyndsay,

Have you tried feature 985, and then press 9, and enter the passed resetsmppwd? That should reset the login on feature 983 to 1020000 for three digit extensions, or 102000 for two digit extensions. Once you get into there, you can reset the mailbox password for the general delivery mailbox. Depending on your system, even though the general delivery mailbox might be on extension 363, the mailbox number is likely to be 100.

Jan 04, 2014 | Nortel T7316E 2-Line Corded Phone

3 Answers

My MBOX is locked on my T7316E Nortel phone. Also, trying to retrieve messages from home I somehow changed the password and I don't know what it is.


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.


Feature 985 will show you your mailbox extension

Apr 25, 2011 | Nortel T7316E 2-Line Corded Phone

1 Answer

I tried to change the password for my mailbox but now I get a message saying that the mailbox is locked. What do I do?


Are You using a Startalk180 or Norstar Call Pilot 100?
To Change Passwords you will need to go into Admin Programming in the Startalk or Call Pilot.

Oct 20, 2010 | Nortel T7316E 2-Line Corded Phone

2 Answers

I am locked out of my admin mailbox on my nortel nt8b26aabl phone, when i use feature 983 and then password 102000, it says invalid password.???


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Dec 11, 2009 | NorStar T7316E Corded Phone

2 Answers

I am having a problem with the Nortel phone


That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Nov 03, 2009 | Nortel T7316E 2-Line Corded Phone

2 Answers

My nortel voicemail is locked


What password is no longer valid? The admin, the operator, the installer?

What are you pressing to log in?

Jul 07, 2009 | Nortel Business Series Terminal T7208 -...

1 Answer

Mailbox not accepting voice messages


Make sure that your mailbox has been set up by changing the password and recording a name for the company directory. if its an existing mailbox it could also be full.

Feb 11, 2009 | Nortel Norstar 16-Line PBX Speakerphone

1 Answer

How to remove DND in Nortel N441


To disable DND on a Norstar system,
dial FEATURE # 8 5
from the set.

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6 Answers

Nortel T7316E


To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 | NorStar T7316E Corded Phone

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