Question about Heating & Cooling
Do the rest of the functions of the fireplace work? If so, turn the Master On/Off Switch to OFF and plug the unit for 12 to 15 minutes. After the time has elapsed, plug the unit back it and turn the Master On/Off Switch to ON. Then turn on the flame function switch. Hopefully, that timeout allowed the unit to reset itself and the flame function is now working. If it isn't, either the flame function switch is faulty or the circuity to the light bulbs and the ro-tater motor that turns the shaft, that he bulbs are attached to, has failed. Without knowing how old the unit is and how much use it's had, it's hard to pin down one thing that is causing the problem. If it's any consolation, you are not alone. Hundreds of these electric fireplaces (all makes & models) fail every year.
If all else fails, contact Dimplex USA, Technical Service at 888-346-7539.
Hope this helped to solve your problem.
Posted on Mar 17, 2011
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Posted on Jan 02, 2017
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