Question about HP LaserJet 3030 All-In-One Printer

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My scanner has stopped working. It tells me that a communication error has occured with an hp scanning component & tells me to reinstall software, which I have, but the same problem persists. Can you help?

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Scanning requires two-way communication between the computer and the scanner. Usually the error that you describe above indicates an issue with the USB connection. First, make sure that you are not using a USB hub. Try a new USB 2.0 (A-B) cable that is under 6' long. Try using a different USB port on the computer.

If the problem persists, check the Device Manager to see if you have a USB driver problem. (For most versions of Windows, press the Windows key + X to quickly access the menu with the Device Manager.) Expand the section labeled Universal Serial Bus controllers and look for an exclamation point or an X. Similarly check for any issues in the Devices and Printers section of the Control Panel. The All-in-One should be listed as a printer and a scanner.

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First try to scan from the scanners and camera wizard in control panel to check the communication between the computer and the all-in-one. If we are able to scan fine from the control panel, then search for the scanning file hpqscnvw.exe and try to scan from there, if you are able or not able to scan from the scanning file, download the scan diagnostic utility from the HP website and run it and try to scan, if the issue persists reinstall the all-in-one software.

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well, reinstall the software and see if it will work.

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