Question about Ecoquest Fresh Air Air Purifier

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Yesterday, I purchased a new RCI filter and replaced it and the light of the new filter does not light when turned on and the machine says replace RCI filter as it did when it quit working..Thanks.

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Perhaps, the tab on the filter frame, that triggers the safety switch is not making contact. Remove the filter and reinstall the filter. Make sure you push the tab firmly into the trigger slot. That should solve your problem. Please let me know.

Posted on Mar 17, 2011

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Hi, I have the Ecoquest SynairG4 and I had to replace the RCI Cell due to the bulb going out. The unit digital readout now keeps telling me to perform cleaning. I cleaned the filter and checked the...


Somewhere on the front of the machine, between the manual control buttons on the right, is a tiny black button labeled "reset." While the machine is running, hit that button, then turn the machine completely off for a minute. Turn it back on. This should take care of the problem. (It's actually a timed reminder, like the annoying "check engine" light on your car.). If that doesn't do it, call the company at 1-800-989-2299 for further instructions.

Feb 07, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

My Ecoquest Fresh Air purifier display reads: NEEDS RCI CELL. I have ordered one online, is it safe to run the unit until I receive and replace the rci? I can already tell a difference in allergy symptoms...


By all means run the unit while you wait for the new RCI cell. The purifier will be less effective in killing germs while the RCI cell is out. It will still work to reduce the allergens in the air. Hope this helps you.

Feb 04, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

What is a RCI or RCT cell?


The RCI cell is the "honeycomb" with the blue UV light. This is the normal purifier in the machine. It needs to be replaced about every 3 years, as the UV loses its power, even though it may still be lighting up. Call the company (now called Vollara) at 800-989-2299 and give 16618 as the dealer referral number if you need a replacement and/or an owners manual. Also, you can download the manual at www.myvollara.com. If this doesn't answer your question, you can contact us at fredandmb@frontier.com

Feb 03, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I HAVE THE FRESH AIRE MODEL JUST REPLACED rci CELL CLEANED FILTER AND CLEANED THE OZONE PLATE. THE FAN KEEPS TURNING ON AND OFF?? STARTS RIGHT BACK UP ON ITS OWN AND THROWS NO EROR MESSAGES??


The fan may be "surging" because something was not replaced securely after the RCI cell replacement.
1) First check the plug, making sure it is inserted FIRMLY into the back of the machine. Also check the outlet, making sure the plug is inserted firmly and the plug is not one that also has a major power-using appliance like a refrigerator or furnace drawing from it.
If this does not solve the problem, use the owner's manual or one that you can access via www,vollara.com , unplug and disassemble the machine and check all connections.
2) Make sure the plate (4" square white object with mesh center) is inserted correctly into the guides, both top and bottom, and is not inserted forcefully too far. It should just seat firmly. Make sure the metal contact "fingers" press firmly on the plate. (Tweak them to achieve good contact.)
If the plate was inserted incorrectly, correcting this should solve the problem. If there was no problem with the plate, or if this does not solve the problem, remove it and...
3) Make sure that the RCI cell is inserted correctly, turning the cell (like a fluorescent light bulb) until both ends are seated firmly.
Reassemble the machine. Also visually inspect all connecting wires to make sure none are loose, corroded, missing, broken, etc.
4) If everything is assembled correctly, the problem should be resolved.
If all of these troubleshooting steps fail, you'll need to contact Vollara (new name for EcoQuest) Customer service at 800-989-2299. Use #16618 for the referral number if you are no longer in contact with the authorized distributor who sold you the machine.

Jan 18, 2011 | Ecoquest Air Purifiers

1 Answer

Order New RCI cell Put it in it come and goes


The reason for flashing or surging or a change of settings is usually a loose component.

1. Make sure all components are inserted firmly and correctly. The RCI cell (honeycomb/UV light) must be seated in both ends and turned firmly, like installing a fluorescent light bulb.

2. The 4" white ceramic/screen plate must be inserted into the tracks, top and bottom. The contact fingers must be pressing firmly on the screen part of the plate.

3. The cord must be inserted firmly into the socket in the back of the machine.

If this does not solve the problem, then the computerized system may be malfunctioning. This is something the company will need to address. Call Vollara (new name for EcoQuest) 800-989-2299 and ask for repairs. They

Jan 13, 2011 | Ecoquest Fresh Air Air Purifier

1 Answer

I HAVE THE FRESH AIRE MODEL JUST REPLACED rci CELL CLEANED FILTER AND CLEANED THE OZONE PLATE. THE FAN KEEPS TURNING ON AND OFF?? STARTS RIGHT BACK UP ON ITS OWN AND THROWS NO EROR MESSAGES??


The main circuit board is probably bad. It seems Ecoquest installed a number of them that have a problem. If the machine is under warranty, they will replace it if you pay shipping. Otherwise, you'll have to pay the whole bill. Either way, call first to get and RMA number.

Nov 23, 2009 | Ecoquest Air Purifiers

3 Answers

Replaced RCI Cell 2 times, light still doesn't come on


The U.V light is inside the RCI cell. If you replace the RCI, it has been ok. Please don't mind the screen display.

Oct 09, 2008 | Ecoquest Fresh Air Air Purifier

2 Answers

Ecoquest FreshAir - UV Flickering


UV bulbs, or rather the RCI cell needs to be changed every three years in the FreshAir, or when the "Replace RCI cell" appears, whichever comes first. The UV bulb loses its intensity over this period of time.

Eric

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Feb 17, 2008 | Ecoquest Fresh Air Air Purifier

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