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My tomtom xi xxl showes that it is charging, but after charging for 4 hours it showes the battery is still flat i have tryed to charge it several times ,please can you help. it only 4 months old

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  • Master
  • 74,136 Answers

Hello
Your GPS may be new, but it battery has some trouble with it. Some batterys will get damaged before its gurantee period, and it is normal to all all batterys. If you are still in guarantee period, contact the service center for replacement of an other battery. In rare cases, the charger unit iside the GPS also get damaged, as it won't give enough voltage and current to the battery to get full charged. keep it charge for at least 20 hours, and check whether the battery get heated. there may be a slight heat, but not have too much. If overheats, the charger circuit inside the GPS is OK and the battery is bad. If not heat at all, the charger section inside the GPS should be checked. Anyway, you can check the battery only by the above mentioned method. Never attempt to open the device, as the internal circuits are entairly digital and can be get damged by improper service, without previous experience, and knoledge in digital electronics. If the battery is found bad, either replace it by yourself with a better one, which can be bought from electronic spare part shops nearby you, of get it replaced by its authorised service center. OK.

Posted on Mar 17, 2011

  • The Knight
    The Knight Mar 17, 2011

    According to TomTom manual, you can access the service center by the following way. I quote:

    You can use Help me! to find and make contact with a service center.
    If your phone is connected to your TomTom, your TomTom automatically
    dials the phone number.
    To use Help me! to locate a service center, contact the center by phone and
    navigate from your current location to the center, do the following:
    1. Tap the screen to bring up the main menu.
    2. Tap Help me!
    3. Tap Phone for help.
    4. Select the type of service you require, for example, Nearest hospital.
    5. To dial, select a center from the list, the nearest is shown at the top of the
    list.
    Once the call is answered your TomTom shows your position on the map
    along with a description of the location. This helps you explain where you
    are while making a call.
    6. To navigate your way to the center on foot, tap Walk there.
    Your TomTom starts guiding you to your destination

  • The Knight
    The Knight Mar 18, 2011

    About its battery
    This product uses a Lithium-Polymer battery. Do not use it in a humid, wet
    and/or corrosive environment. Do not put, store or leave your product in or
    near a heat source, in a high temperature location, in strong direct sunlight, in
    a microwave oven or in a pressurized container, and do not expose it to
    temperatures over 60 C (140 F). Failure to follow these guidelines may cause
    the Lithium-Polymer battery to leak acid, become hot, explode or ignite and
    cause injury and/or damage. Do not pierce, open or disassemble the battery.
    If the battery leaks and you come into contact with the leaked fluids, rinse
    thoroughly with water and seek medical attention immediately. For safety
    reasons, and to prolong the lifetime of the battery, charging will not occur at
    low (below 0 C/32 F) or high (over 45 C/113 F) temperatures

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Posted on Jan 02, 2017

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you can download a copy of your manual HERE
from the tomtom website.

your right! your unit is probably powering off from a low battery...tomtom recommends charging it via the usb cable from your computer for atleast 4 hours..

after you charge it up enough that it will start, tap the screen where it shows satellites linked, then in the upper ight corner you can see the battery and if its charging and what percentage af the battery is charged..

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