Question about Minolta magicolor 2350 Laser Printer

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Hello My boyfriend has a Konica Minolta Magicolor 2350 printer. I just replaced opc drum for him. When he switched it on after this he says there was a bang and then the message Service call 08. He switched it off and then on again. There was another bang and the message: Service Call 14 XFER ROLLER. Any advice you can give would be very much appreciated. Regards Amanda

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Hi Amanda,

Wow your so sweet to your Boyfriend, anyway try to check on this manual im very sure that something is misalligned on the drum.

Hope this gives you guys an idea..

Cheer up and dont forget your THumbs Up...


Posted on Mar 17, 2011

  • amanda994 Mar 18, 2011

    You were right - it wasn't clicked in properly. The manual will be very useful.


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Srevive Call X14 transfer roller has nothign to do with the transfer BELT. It is to do with the foam roller in the drop down unit which contains the m ultipurpose paper feed.

the problem was diving me nits as it turned up on 3 printers I look after!

The solution is not too difficult. Firt a quick note of the problem

(or you can skip this and go direct to solution). The foam roller is part of the paper feed and is controlled by a platic clutch. This is actiovated by a solenoid - an elevtromagnet switch with a handled. The hooked end stops and starts the clutch depending on the arm beign in the rest or pull down position. QMS in theirt wisom put a small piece of foam rubber to dampem the arm. problem is the foam is such poor qaulity it rots leaving the double sided sticky tape on the arm and the rest position. When the arm is activated it then gets stuck on the rest position instead of jumping back when the solenoid is switched off. Result instead of workign the clutch to control the roller correctly, the roller goes into the wrong position and up comes the error message.

SOLUTION: Clean the glue on the solenoid arm and replace the rotted tiny piece of foam rubber.

WHERE IS IT? There are in ibfact 2 solenoids both of which are located under the black plastic cover on the right hand side of the drop down paper feed mechanism.

how to do it Open the drop down paper mechanisim us the push up switch on top left hand side. Look for the black cover on the right hand side. There is one screw that holds it in. Remove this and carefull prise out the plastic cover.

You will see the 2 solenopids. Unscrew in turn. Note how they are fitted in. One goes the opposite way to the other. Note the absence of black foam between arm and rest pad! Clean the gook of glue of both sides. I have tried it without replacing the foam but ity might be best to put a thin pad in there. A durable piece of foam or even thin leather would do the trick. Do this on both solenoids. Use super glue or good wuality other glue. Screw both solenopids back in. The lower one is a little tricky and must be located correctly.. Check that when the arm is in teh activated positing (i.e. pulled away from teh white clutch) that it clears the hunp bits. Turn the gears to check this. replace the black pastic cover. This is a little trick, be careful. Start by locating the far end that fits round the wire loom. The back end has a lug that fits behind the medal bit (I\'ll try to post some pictures soon) It needs a bit of bending to get it in tyhere. Also make sure the 3 plastic lugs fit in correctly behind the metal bit.

Make sure it is all fitting in snugly and straight then rplace fixing screw.

GENTLY push the whole mechanism back and ensure there is there is nothing catching. Its easy for the black plastic cover to not be seated correctly and if you force the paper mechjanism back in it will jam so gently check it in place. If it doewsn;t seem right pull back out and re-seat the plastic cover. the back lug can often be put in teh V shaped metal bit by mistake. it MUST go behind the metal bit NOT in the V shape bit of metal. (you will see hat I mean when you do this job!) Once setated correctly and paper mechanism push and locked correctlky in place it shoudl solve this pesky X14 problem.

I\'ll try to post pictures soon but any questions feel free to post

Posted on Jul 07, 2014


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