Question about Dimplex Compact Electric Flame Stove Heater

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I have a Dimplex Small Electralog Stove Fireplace CS1205, it's two years old but barely used until this winter. A couple months ago, the flame stopped working and now the heat keeps turning off after 5 mins or won't turn on at all? Any suggestions? I am not handy but my nephew is.....could he fix it with your advice? Thanks.

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More than likely, the interior of the unit needs to be cleaned. When it's in operation, it sucks dust and link into the fan and heater elements. When it's not, spiders love to go into and build nests. If badly clogged, it can cause the heating element to over heat and shut off. Carefully, removing the back panel of the stove will give you access to just about everything. As far as the flame is concerned, the bulbs may need replacing. Although, it's unusual for all of them to go bad at one time. You or your nephew can replace them after the unit is cleaned. A vacuum that has a hose, brush attachment and crevice tool, will work well in the cleaning of the interior. Be sure to turn the Master ON/Off Switch to OFF & Unplug the unit, before attempting and maintenance on it.

If after performing all of the above, the unit still doesn't work properly, contact Dimplex USA, Technical Service 888-346-7539, for further advice.

Hope this helps to solve your problem. Please let me know.

Posted on Mar 17, 2011

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