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This was the question I posted a hour or so ago: I am trying to use drivescrubber on a dell laptop and after the initial drivescrubber screen goes by I get a 'remove diskette in drive A: followed by Insert diskette in drive B: then press any key to continue.... And again the same thing. There is now diskette drive in the laptop..?????? The response I got back was: 1. the software you are using is not compatible with your operating system and is looking for a disk drive. If you have a recent operating system then this software will not work. It needs to see a floppy drive. This is not tru because I have used it on Windows Vista & Windows 7. Also when you run DriveScrubber It is a the bootable divice before the OS is even loaded. Anyone else have any suggestions?

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Here are two things to check. If it is a Dell Laptop, most likely the F2 key will get you into set up before any OS loads. If it is not F2, just watch the screen right after you power the device on, you will see insturctions that say "Press F(something) to enter setup".

Once in set up, scroll down to the "Drives" section. Highlight the floppy drive and make sure that it is set to "off". Regardless of the fact that the laptop has no physical floppy drive, chance are there is still an option under set up. It may be set to something like "internal". Dell actually uses an "internal" floppy setting when imaging their machines.

If you are using Drive Scrubber from a CD, which I presume you are, you can also check the boot order while in setup. Once you highlight it, you will be able to see the order the computer uses to try and boot from. I would move the CD drive up to the top and you should boot from the disk before it even tries anything else.

Posted on Mar 17, 2011

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