Question about Maytag Neptune MAH5500B Front Load Washer

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I have a Megtag MAH5500BWW. I am currently experiencing the door not latching. A month ago it would lock shut, now it will not lock to wash. I have tried unplugging the unit with no success. My panel reads "door is not locked" when I press the okay button on the panel, a series of clicks happen. What is my issue now? How do I repair this issue so I can use my very expensive continually broken washer?

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You will need to replace the wax motor. In the mean time, usually if you slam it, it will lock and the load will wash. Unfortunately, it is only a fix--one time, it will not unlock. There are instructions already posted to manually unlock in within fix-ya--don't try to pry open the door. The wax motor can be bought for about $10 on ebay. There are also kits that say to replace a couple things on the 'board' to do a full fix. Check on YouTube for directions on how to replace the wax motor.

Good luck!

Posted on Mar 26, 2011

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Posted on Jan 02, 2017

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Maytag Neptune MAH5500BWW washer thinks the door is unlocked when it is actually locked. Do I replace the door latch assembly, the control board, or both?


Sorry to read about your problem, I hope this helps you out.

no their is a door safety switch, that maybe defective. or a bad door latch assembly part #22004435 cost around $110.00.

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Dec 29, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Latch is in lock position and we cannot shut the door


you ll have to order and replace the latch assembly ther are 2 for this model depending on your serial number

Nov 17, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door Lock


on your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Jun 25, 2008 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Error Code FL


it is saying failed to lock the door need door latch switch part # 22003269

Apr 13, 2008 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Door locked open


Tool: We cut a piece a wire about 10 inches long from a wire clothes hanger. On one end we bent 1/2 inch of the wire in a 90 degree angle with needle nose pliers. On the other end of wire we put another bend at least three inches.(this end will be your handle end) Process of using homemade tool to release latch: Make sure washing machine is on a wash cycle. Use flash light to locate latch in the locking catch. Insert the small bend of the tool into the locking catch. Then hook onto the latch and pull out --apply a small amount of pressure -- about three lbs of pressure) Then at the same time you are pulling, press in on the door release button (the little white button above the latch hole where you now have the wire inserted). As your are pulling with little pressure on the latch, hold the little white button in and press the start /stop button. You should hear the door lock. Let machine start working. (about ten seconds) Now push start/stop button again and you should hear door lock release. Your lock catch should give away. This worked for us.

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