Question about Microsoft Xbox 360 Console

3 Answers

Dash keeps reading open tray - Microsoft Xbox 360 Console

Posted by on

3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Microsoft Master
  • 1,623 Answers

The laser on the dvd drive is failing , hence why it is showing open tray. Either replace the laser, or replace the drive, if you replace the drive you will need to read your current drive and flash a dvd drive key to your new one, otherwise your xbox will not play any of the discs. You can adjust a potentiometer on the laser head to see if that will fix it but you would need a multimeter to accurately read the adjustment. If you were to turn the potentiometer too much or too little it will make it worse than it is now

Posted on Mar 16, 2011

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 18 Answers

This is a disc reading error, and there's several ways it can occur.

1) Check the disc you are using. If it's dirty, then clean it and try again. If it's damaged and you have a resurfacer, try using that. Also, try other discs to see if it's only one disc that's causing the problem.

2) Your system cache might be causing a problem. To clear the cache, turn on the console, and go to My Xbox. Now select System Settings, and then Memory. Highlight the hard drive, press the Y button, and then Clear System Cache. Try the disc now.

3) A hard drive or other memory unit might be interfering with disc reading. Remove the hard drive and any memory units or USB drives from the console. Try the disc. If it works, add each unit one by one until you find the problem. If it's the hard drive, then contact Microsoft about a replacement.

4) The disc tray might be physically damaged. Sometimes this can be observed. Close your disc tray and take a close look at it. If it looks crooked in any direction, the Xbox might not detect it as closed. You also might try using a lens cleaner if you have one.

5) If all of this fails, then the last course of action is to call Microsoft and ask about repairs.

Good luck!

Posted on Mar 16, 2011

  • Eddie Chen Mar 23, 2011

    Also, just throwing this out there, don't know how helpful it will be, but i repaired a friends console which was suffering from open tray. I opened the tray, grabbed the laser, and slid it back and forth 2 times. It worked after that. I guess something got jammed, so the laser couldn't move to read the disc? I've had this happen to several different consoles, and i wouldn't be surprised if people are throwing out perfectly good dvd drives because they didn't try this...just throwing it out there. Try that.


  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 767 Answers

No need to flash the drive or extract code from the old drive
just swap the P.C. board. and the three most likely reasons
are a wake laser ( they cost 20.00 new )or a weak spindle
or worm gear motor ( that will likely need a full drive replacement. 35.00 for new drive,and their easy to swap.

Just a little more info

Hope that helps


Posted on Mar 22, 2011

6 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

  • 9 Answers

SOURCE: x box tray keeps, opening and wont read games. power light keeps flashing

360 or regular????

Posted on May 25, 2009

  • 168 Answers

SOURCE: not reading discs open tray keeps comming up

This is more than liekly your laser that is dead and its possibly a samsung drive, be careful when buying a new laser because there is a lot of dodgy ones around at the minute which can damage your machine or at the very least will be inferior and not last long.

Posted on Sep 26, 2009

  • 1 Answer

SOURCE: it keeps saying open tray and wont read the disc

Or you can purchase the same model dvd drive for the xbox 360 with the same firmware version on ebay and swap the pc boards inside the dvd drives from the old one to the new one. Which is pretty easy unless you have other wires that are non detachable. Youll have to note the position the cables are in and the way the tabs to the cables fit in. If It has non detachable wires you could always snip them strip them and attach the likewise wires of each kind from each dvd drive to each other as long as they run to the same place. This is simpler than it sounds. Youll need liquid electrical tape, T6 to T10 star drivers to dissassemble the case and a small phillips screwdriver for the dvd drive disassembly and wire stripper tool or knife. Be sure to leave a little length if you have wires that wont detach when you cut them so you have room to work.

Posted on Oct 11, 2009

  • 6 Answers

SOURCE: system will not read disk. keep getting open tray

Your system can possibly be dusty inside or the disk may be scratched real bad. Buy a keyboard airbrush can and spray the air inside to see if you can clean it.

Posted on Dec 02, 2009

Peter Fix
  • 187 Answers

SOURCE: xbox not reading disks

Hello there

From what you have said it sounds like you have the DISK DRIVE READ ERROR

The main causes are Hardware failure, overheating or wear & tear.

You may need to perform simple maintenance, clean or in some cases adjust settings.

To get the best advice on where to start I recommend a GOOD REPAIR GUIDE, From this you can fix the problem at home and avoid any large repair bills. Its easier than it sounds when you have help from the guide.

I used Gamer Fix to get the best guides

The other solution would be to send the console off to its manufacturer, This is free if your still in warranty. If your console is out of warranty then the usual price of repair is $150

I am Glad I could help and You can help others by rating this Post or leaving a comment.
Many thanks

Peter Fix

Posted on Jan 19, 2011

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

It keeps telling me to open the tray, and it says reading then open tray. it will not start the game

Take it into a games store/ fixer man and get them to clean the disk trays led light wich reads the disks. (the led light could just be dusty). =] good luck. =]

Nov 08, 2010 | Microsoft Xbox 360 Console

1 Answer

Dvd tray will not open or play


The reason your player keeps reading a disc and do not play is because the the disc tray is not sitting the disc properly on the lens.

The disc tray is faulty, the mechanism that controls the opening and closing of the tray is damaged and needs repair.

To fix this, you have to get the appropriate screwdriver, open the cover of the player.

You will see a mechanism by the opening of the tray that controls the disc tray.

Get a replacement mechanism and change it. Mostly the rubber slacks and does not control the tray properly.

Changing the mechanism will solve the problem.

Take care

Jun 15, 2010 | RCA DRC8295 DVD Recorder/VCR Combo

1 Answer

It wont read my disc it sits there and doesnt attempt to read any disc it says open tray how can i fix this?

Ahhhhhh This is a fun one! Ok here is the first thing you should do. Put a disk in the tray and keep in mind the position it is facing. Close the tray and wait for your system to say open tray now open the tray and examine the disc. Let me know if it is in the same position and we'll go from there!

Mar 14, 2010 | Microsoft Xbox 360 Console

1 Answer

The xbox can't read the unscratched and clean discs

yeah, you can keep opening and closing it till it works or you can send it in to get it repaired. i tried every way possible to fix it, but i couldnt. something in the dvd drive has gone out and won't read discs the same anymore.

Dec 17, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360 reads open tray and doesn't show game

Just keep closing and opening the tray, sooner or later it should read the disk.

Dec 05, 2009 | Microsoft Xbox 360 Console

1 Answer

System will not read disk. keep getting open tray

Your system can possibly be dusty inside or the disk may be scratched real bad. Buy a keyboard airbrush can and spray the air inside to see if you can clean it.

Dec 02, 2009 | Microsoft Xbox 360 Console

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

343 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

marley mcelhinney

Level 3 Expert

490 Answers

Tre Elkins

Level 3 Expert

643 Answers

Martin Murray

Level 3 Expert

1623 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides