Question about Lexmark Platinum Pro905 multifunction InkJet Printer

2 Answers

My printer is only printing in black in. No color is printing at all. I have a lexmark Platinum Pro905 and the firmware is fully updated.

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  • Official Brand Answer
  • 3,344 Answers

We're sorry to hear that you're having problem with your printer. That sounds like a printhead problem. Lexmark recognizes that some of our inkjet all-in-one customers may be experiencing issues with their print quality. We take our customer user experience very seriously, and we strive to ensure that each time a customer prints using a Lexmark device the page is crisp, clear and up to the highest standards.
However, if your device is displaying a 'printhead error' on the hardware and/or you are suddenly experiencing a print quality issue, please contact the Lexmark Technical Support Center at 1-800-539-6275.
Lexmark agents are prepared and able to help diagnose and resolve your issue. This may involve updating your printer firmware and/or replacing the printhead for your printer, at no charge to you, our customer. Installation is quick and easy for any customer to perform.

Posted on Jun 23, 2011

  • Lexmark
    Lexmark Jun 30, 2011

    Alternatively, you can point your browser tohttp://bit.ly/lFKDzs for online technical assistance.

  • Lexmark
    Lexmark Jul 12, 2011

    I would like to follow up if you're still having print quality issues or still experiencing printhead error messages.

    Please let me know if you have other concerns.

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Try to clean the printhead. To do that, on the control panel of your printer, press on the Ink Levels > More Options > Deep Clean Printhead.

Also, make sure that you're using a Genuine Lexmark cartridges.

If it doesn't fix your problem, try to go to this link for more info: http://bit.ly/mDKqh7

Posted on May 17, 2011

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Click here to validate your serial number and/or update your firmware.

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