Question about Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

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Hard drive has been in use for a few years now. Last week after a power failure and voltage issue with the electric utility company (Com Ed), the drive was no longer being recognized. Although the light initially flashes, upon rebooting it will stay on constantly. Secondly, the menus are not reading the install under the Computer Icon. Third, if I unplug and replug the drive in, you hear the computer say the standard alert, when hardware is disconnected or put back in, but a window does not pop up on the monitor like it previously did of for other items @ cable internet connection. Forth, ran diagnostic check through windows, and it says there is an I/O error. Fifth, ran the diagnostic program for cleaning the registry, solved all those errors, but am still not reading the external drive. I failed to back up my data on this drive, and am unable to recover and read this drive unit now. I can hear the drive running, but I cannot read this drive. The software company that provided the registry cleaner, (My Clean PC), tested and assured my registry is clean (spent about 4 hours on line with them diagnosing my computer). Their recommendation was to contact a repair service for these drives. Any further recommendations on your end?

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Hello dj_itachi7
Maybe it's only the electronic connection inside the box of your drive that is damaged . The USB connection is dead but you still seem to have power .
I would try to open the box ( will be lost ) and put the drive in another USB external box or connect the drive straight inside your pc if it is a desktop , using the IDE or Sata connection of the motherboard .
Regards ,
fanaudi .

Posted on Mar 16, 2011

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Posted on Jan 02, 2017

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