Question about Canon DC100 DVD Camcorder

3 Answers

Camera is totally dead. Will not charge the battery and does not even indicate the power cord is attached when battery is removed for AC use.

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  • 5 more comments 
  • scubahal56 Mar 16, 2011

    Thank you, I have ordered the part you suggested

  • scubahal56 Mar 19, 2011

    Took your advice because you were positive it was the battery adapter causing the issue. For future reference if you are charging for your advice, please be sure your advice is sound. I replaced the battery adapter (because you were positive that was the problem) and nothing changed. IS NOT the battery adapter so I spent $25 for nothing, because you were sure it was the problem.

  • scubahal56 Mar 19, 2011

    Was told by eagle 338( he was positive) that a non power problem to my Canon DC100 was caused by a faulty battery adapter. I spent $25 for a new adapter to find out the adapter is NOT the problem. Your thoughts please. Camera is dead with battery installed or not, won't work with the cord attached, doesn't light up, totally non responsive.

  • scubahal56 Mar 19, 2011

    OK, how do I open the camcorder to check the DC power jack? Where is the DC power jack?

  • scubahal56 Mar 20, 2011

    Correct, doesn't matter if the battery is in , with the power cord attached the battery is still dead. I thought the camera was designed to operate without a battery as long as the AC cord was plugged in. No matter, dead as a door nail with the power cord plugged in with or without the battery. Is taking the camera apart I should attempt to do?

  • scubahal56 Mar 20, 2011

    Thank you for your thoughts. Kinda looked online for a new battery and they range from around$8 to $25. I'm leaning towards the $8-$9 battery as I don't want to waste anymore money than I already have. Will the cheaper ones be adequate to either isolate the problem as battery related or remove it from consideration?

  • scubahal56 Mar 20, 2011

    Thank you for your response. I requested a quote for repair and if it is too much I will take advantage of the turn in offer from Canon. I really appreciate your help!

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3 Answers

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  • Canon Master
  • 19,396 Answers

Hi.

Power adapter and battery do not fail at once and the adapter is already good. The problem is neither of these.

The power adapter should have been tested using a multimeter (see Multimeter)
If the adapter was good it would have read +_0.5V from the value in specification.

The camcorder is supposed to start with the adapter connected even if the battery is drained or if there is no battery. The battery is not the problem preventing the camcorder to start.

The problem is internal. The most common occurrence is a faulty printed circuit board. A short or a broken contact in the power ribbon cable are less common, but will give the same symptoms.

The camcorder must be disassembled and tested to find the problem.

If the unit is over one year old you can ask an online quote using this link:Repair.

Regards.

Ginko.

Posted on Mar 20, 2011

  • Ginko
    Ginko Mar 20, 2011

    Hi.

    Sorry to hear it that.

    The turn in offer from Canon usually offer good value. It looks like that is the best choice given the situation.

    All the best.

    Ginko.

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  • Canon Master
  • 12,061 Answers

Hi, whenever a camera is completely dead, and it isn't the batteries and it isn't the AC adapter, then most often we find that the charging and conditioning power circuit, has gone faulty, this can happen for any number of reasons.There is simply NO WAY to DIY a sophisticated device such as this without considerable support, spare parts, and a service manual.

I'm my professional opinion the absolutely best thing to do, is to contact Canon,, either the head or a local office, and ask them for a referral to an Authorised servicing center. Either take it to them or ask for a service call. Now when in contact, ask for a "Quote" for the repair before allowing any repair work to be undertaken. This way you can then make an informed decision as to what to do, repair or replace. (Often clients prefer to put any large amounts of monies, that would have been outlaid on any repairs, towards a new/used modern set, with a warranty)

One thing to try is a brand NEW battery, if this rectifies the matter, then all good, ensure you charge it up correctly. Otherwise, well.. see above.

Posted on Mar 20, 2011

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  • Master
  • 4,889 Answers

If the camera shows no signs of life at all, then its definitely an issue with the battery adapter. I am positive that a replacement adapter will resolve the problem. It costs about 20$
http://www.amazon.com/Canon-DC100-DC210-Replacement-Adapter/dp/B00115QY44

Posted on Mar 16, 2011

  • 5 more comments 
  • eagle338
    eagle338 Mar 16, 2011

    You are welcome. Thank you for using Fixya!

  • eagle338
    eagle338 Mar 19, 2011

    I couldn't have asked you to open the camcorder to check the DC power jack is damaged before confirming thats the problem can I?

  • eagle338
    eagle338 Mar 19, 2011

    Thats the only other possibility and before you open the camera to check the status of the jack I wanted to make sure it was not something else simple.

  • eagle338
    eagle338 Mar 19, 2011

    Would you have been happy to take the trouble to take it apart before being sure that its the problem? Like I said I wanted to be sure that the DC power jack of the camcorder was bad before I actually told you to take it apart.

  • eagle338
    eagle338 Mar 19, 2011

    The DC power jack is the one into which the AC adapter plugs in. We have to check if it has developed dry solders. Also by "the power cord is attached when battery is removed for AC use." does that mean that it does not run on AC power?

  • eagle338
    eagle338 Mar 20, 2011

    Yes it is a problem with the AC adapter. Sorry I did not understand your problem initially I though it was working on AC power. And yes taking it apart should fix it because the jack I am referring to is the one that receives the AC power and powers up the camcorder and since its totally dead that would be the first thing I would check. I will see if I can find a service manual for this camcorder and let you know. Please give me a few minutes

  • eagle338
    eagle338 Mar 20, 2011

    No I cannot find one in my collection, but I found one online even thoug its not free. The disassembly instructions in it should help you get to the power jack and see if it the solder joints that connect it to the mainboard are broken
    http://www.tradebit.com/filedetail.php/9...
    If you are unable to comprehend anything, upload a copy to mediafire.com and get me the link so that I can break it down for you

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