Question about Fisher and Paykel GWL11 Top Load Washer

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Our Fisher and Paykel Pride 5.5 smartdrive washing machine,about 8 years old,will not pump out water.It agitates okay when washing but will not spin and pump the water out.

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  • djmacken Aug 04, 2008

    Funnily enough, our circumstances were almost identical. Same machine, same age, same problem. I drained the water by hand, tilted the machine up and solved yet another mystery that has plagued mankind. For some reason there were 20 separate (ie non matching) kid socks under the washer including one wrapped tightly around the little fan. Removed the socks, put the washer back up on its base and voila, it now drains and rinses! Problem fixed. And now I know that all those socks don't run away to sock island as I tell my kids. Somehow they work their way down into the washing machine's inner workings and hide (breed?) like cockroaches.

  • Anonymous Mar 13, 2014

    I know water is stored between bashet and outer machine. Does a wet paper towel pose any risk?

  • Anonymous Mar 28, 2014

    The pipe inlets and outlets are ok. It looks like the leak is from Inside the machine -at the bottom.

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Sounds like your pump is blocked. **UNPLUG the machine**. lift or drag the machine to a spot where you can let the water dump out. The water comes out fast and makes a big mess. Tilt the machine back. On the front-right underside of the machine you will see the pump with the fan hanging down. Unplug the white plug and the earth cable from the back of the pump. You might notice that there is a white plastic clip that you can move to the side. Hold the clip out and twist the pump clockwise. At this point the pump will drop out and water will go everywhere. Try and take the pump out kinda fast so that the coil does not get too wet while the water is dropping out. you might find a blockage (coil, hair clip, underwire etc) sticking out from where the pump impeller sits. Pull out your blockage and check that the pump spins freely when you spin it by hand. If it does not spin freely you need a new pump.

Now, after you unblock your pump, you can put it back together the same way you took it off. Make sure the white plug is not wet before plugging it into the pump and make sure the pump coil is dry too! use a blowdryer to dry for a minute if unsure. When twisting the pump back in, the wires should be at the back of the machine and the earth cable is kinda close to the rotor (motor). Make sure the pump is sitting flat so the seal works too. That clip should click lock back into place to hold the pump from turning. The washer will not spin until all the water is out in case you are wondering. Hope this helps!

Posted on Aug 02, 2008

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I believe my problem may be close to this one. I have , however, dismantled the machine as above ( before finding this ), and found that when the pump works right to the end then I get to spin things. I also have a slight leak somewhere and suspect that the leak is shorting the pump out because if I turn the machine off for awhile I'm able to finish emptying it and then of course the spin cycle completes. So I'm trying to track down where this leak is coming from because when I dismantle things, the water escapes upon breaking the seals ( both pump and outlet ) so the leak is not with them. Where esle can I look to discover the source of the leak?

Posted on Nov 28, 2009

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Thanks spiz        My pump stopped working      But I couldn't access the bottom so after removing as much water as possible with towels and water jugs I removed the two screws at the top front of the machine , tilted the top of the machine back , unscrewed the agitator , unclipped the clips and white plastic cover  , removed the stainless tub , remove any excess water , undo screw at the bottom of tub that gives access to the pump . This is were you will find what's blocking the pump , usually a 5 cent piece or paper or hair clip and hey presto. re assemble and you've saved a hundred and fifty bucks .       Give it a go if it doesn't work call for a service man and watch him fix it for next time.        Good luck                       mikethebikey

Posted on Jan 10, 2009

Just want to say a big thanks Spiz! Our washing machine started making funny noises when draining and did some Google searches and found this. Was able to take the pump out with no fuss and found a hair tie!

Thanks again : - )

Posted on Oct 07, 2008

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