Question about Pc America Restaurant Pro Express

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I am running RPE version 12.0 in my restaurant / bar / proshop with 3 register stations and one office station. For some reason I cannot change the quick button fuctions on the bottom of the screen. I go to the set up / touchscreen config and in the generals tab, change the buttons function and description etc. hit save and exit and nothing changes. any Help???

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  • dale388 Mar 16, 2011

    I have tried everything you suggested, I have had this sytem for about 6 to 7 years and about 1.5 years ago was having problems with it and got talked into the new version and tech support for one year and that was not cheap. The new system has been good so far and had no reason to change the quick buttons till now. and of course I can't call tech support because it been over a year, it is not worth the $1000 cost of tech support.

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  • 310 Answers

Hi dale388,
Several possibilities. You need to click on the button you wish to change. You need to check the box 'Display this button'. I think that some functions require you to log out and back in to see the change. If you have more than one schedule, to need to be editing the schedule that is currently running to see changes. Are you making the changes on the server. If not, the station you are on may not be communicating with the server properly.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Posted on Mar 16, 2011

  • Butch Mattern Mar 16, 2011

    I think it would be worth your time to reload RPE. The only other course would be to directly edit the database where the button functions reside. Tech support is indeed quite steep. I can do it for much less.

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