Question about Transcend 640GB Transcend StoreJet 25D3 USB3.0 External Hard Drive

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My StoreJet 25 M3, 750Gb, USB 3 stopped being recognized by my PC shortly after its purchase (some hours only). The device cannot be recognized on many PC's and the indicator turns red when it is being plugged in. The drive did not fall and was handled with extreme care. There is a valuable data on it which I cannot access, neither the disc can be formatted (in order to hand it back to the lab, as the data is confidential). Please help me-it will be greatly appreciated. I need your timely assistance, guys. May you be blessed all, Sincerely Asher, Jerusalem, Israel

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Hi twinrg, try "Updating the Driver / Software!"
"Go to this "Website!"
Fill-in necessary information.
ie: Model #, Brand, and or Operating System...

"Select the [Drivers / Firmware] you need from the "List."

"Download the Drivers / Firmware!"

Download the "Manual" for more information?

Check the "Software" products aswell!

!Important: "Take a 'moment to rate the help', so I can get 'credit' for the work.

Thank you!" - paul7of9
Click here:

Posted on Mar 16, 2011

  • twinrg Mar 16, 2011

    Dear Paul7of9, the driver cannot be downloaded neither from this site nor from any other resource on the Net. I appreciate your advice but it was not possible to solve my problem even with your help. Waiting for more of your tips, Cheers, Sasha

  • paul7of9
    paul7of9 Mar 16, 2011

    "This 'comment' is for FixYa!
    So my understanding is; -10 is {subtracted} for "Not Helpful: Solutions!"
    But! When the "Solution is Very Helpful! = 5 or < LESS!"
    ? Is this "Correct"!?
    I have another ?Question?
    Do a number between a (100 to 1000) people respond quicker, and more to "Solution that do not help!"
    In comparison to the "Solutons that do?"



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Probably a corrupted driver.

Do you have another PC available to make sure the drive itself is OK? If it works on another PC you know for sure the drive is OK.

Uninstall the HD software through control panel>add/remove programs, then check the device manager and if the storejet is shown, remove it. Reboot, watching to make sure your PC does not search for the StoreJet (if it does, check your task manager for storejet software, disable it, then go back and remove it on the control panel again).

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