Question about Panasonic KX-T7630 Corded Phone

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As the receptionist I take calls and then transfer them to the person the caller disires to speak with. For example, if I am on a call and the person I am speaking with would like to speak with my boss, I push 'transfer' and then dial my boss' extension. Then my boss picks up and is on the phone with me. I say "John Smith is on line 1 for you." my boss says "thanks" and then selects line 1 to speak with John Smith. After he takes the call, I hang up. I would like to be able to tranfer the caller to my boss' extention without him having to be there to pick up the line. For example, if he is away from his office and the caller wants to leave a message on his voicemail, I can't do this, because if I push transfer and dial his extention, I am the one who gets his voicemail, not the caller. I originally asked: "When I am on a call and the person I am speaking with wants to be transfered to someone els' voicemail, how do I do this?" This is the answer I got: "when in the call press the transfer button then you will hear a dial tone. Enter that person's extension and if they have their voicemail set up on their extension it should pick up and the call is transferred to voicemail " Like I explained, the above answer doesn't work, because if I am on a call, press transfer and the extention of my boss, the caller remains on hold while I get my boss' phone ringing and eventually his voicemail. I don't want to leave a message on his voicemail. I want the caller to be able to. What am I doing wrong? Please help.

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A couple of things, but first. When you TRANSFER a call to your boss using the transfer button, he key to getting rid of the call is to hang up. But that's not your problem. When we install voice mail systems, we reserve 3 buttons; one for VM TRANSFER, one for 2 WAY TRANSFER, and one for VM RECORD. It's easier to link you to the OM of a TDA system than explain it, so here's the link http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

Pdf page 170 will give you the table for setting up your 94,91 and 90 codes for the above features.
Basically, you press PROGRAM, the button, and dial, for example, 94 500 SAVE to store the VMT . You use it by pressing that button while you on the call (no hold) and either dial your boss' extension or press his DSS button. If you use the 2-way transfer, you can actually put his number under one button and carry on a 2-way conversation with the outside party. Kind of like you would do with the old 'pink slip' messages.

Carl

Posted on Mar 16, 2011

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When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


  • Begin the transfer. With the caller on the line, press the "Transfer" key. The caller will automatically be placed on hold and you will hear a dial tone.
  • Connect the caller to the other party. Dial the extension of the party you wish to reach. When you hear the extension ring or after you've announced the caller, complete the transfer by pressing "Transfer" a second time. If the person does not wish to receive the call, press "Release" to disconnect from the dialed extension. Press the key beside the flashing arrow on the LCD indicator where the various lines are displayed to return to the caller.
  • Cancel an incomplete transfer. If you make an error when dialing and need to retrieve the caller, simply press the key beside the flashing arrow on the LCD indicator.

  • Park an incoming call. Parking a call at a designated extension allows the recipient to answer the call from any phone in the facility. With the caller on the line, press the "Park" key twice. If your system designates a particular extension for parked calls, the caller will be held at that extension. Otherwise, the caller is held at your extension. To specify an extension for a parked call, press "Park," dial the desired extension and press "Park" a second time. Replace the handset.
  • Retrieve a parked call. On any system phone, press "Park" and dial the extension on which the call is parked. You will be connected to the caller.

Aug 18, 2016 | Nortel Norstar M7310 Telephone

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I want to know if I can set up individual voice mail b oxes for each of the 9 extensions I have associated with this phone? Details: Callers call in to main line and speak to receptionist. The caller...


What phone system is the 7130 attached to? Panasonic makes a TVA voice mail system that interfaces to a TA-624 or higher model that will give you individual mailboxes and a means to transfer calls to them.

Street price of a new TVA-50 is in the $600 range, but you can find an older TVS50 for less.

Carl

Jul 15, 2011 | Panasonic KX-T7130 Corded Phone

1 Answer

All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up...


Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Mar 16, 2011 | Panasonic KX-T7630 Corded Phone

1 Answer

How to transfer


While your on the line with the caller, press the Transfr button(above the hold key) then enter in the intercom number of the person you wish to transfer the caller to. You can either wait for the person your transfering the call to to answer his extension before you tranfer the call or you can hang up after you enter the intercom number, either way, when you hang up the phone after entering in the intercom number, the call is transfered to the extension.

Aug 09, 2010 | AT&T Lucent MLS-12D Phone

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Change Auto Attendant message to Rollover Calls to Ext. 10 and 15


**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.

Oct 10, 2009 | Lucent PARTNER18 Corded Phone

1 Answer

How to use the to transfer phone calls


Call transfer on Norstar phones works by:

  1. Answer call
  2. Press the [Feature] [7] [0] (or simply press the [Transfer] button below phone display)
  3. Dial the number where you want to transfer the call
  4. Stay on line if wishing to speak to the person
  5. Press the [Rls] button to complete the transfer
  • If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
  • Note: Use Link to transfer callers to a telephone number

Oct 01, 2009 | NorStar Meridian M5009 Phone (NT4X35)

1 Answer

Ringer/ Voicemail Bounceback


Well, this one is kinda tricky. If the receptionist knows there's no one there, they can use VoiceMail Transfer.

From the phone, the user can set CF Busy or CF Busy/No Answer with the following codes on the intercom:

Do Not Disturb *7101 / Cancel *7100

Call Forwarding2.gif (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

The last piece of the puzzle is the timing. That's *713 (00-99). Start with 24 (4 rings) and go from there. If it hits the receptionist before the forward takes place, you probably have to adjust the recall timer for call transfer, a system program.

Carl

Aug 11, 2009 | Panasonic KX-T7630 Corded Phone

1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






Aug 08, 2009 | Avaya Lucent Partner 616 Phone

1 Answer

Problem of incoming calls


Hello Mr. Baljinderbha

Please follow the steps to stop Saying Incoming Caller Name

1. Go to MENU
2. Select TOOLS
3. There u can see PROFILE
4. Select PROFILES
5. There choose the profile currently u r. If u don't no the profile select the General by default
6. There u can see 2 Option like Activate & Personalize
7. Select Personalize
8. There u can see the option like SAY CALLER'S NAME
9. Go to that place the option to OFF
10. Done.

Hope this will work 100%.
Please rate me.

Thanks & Regards
Nandu

Aug 28, 2008 | Nokia N73 Cellular Phone

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