Question about Brother MFC-9440CN Laser Printer

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I just put in a new toner cartridge and it still prompted me to add a new one, it was still printing so i kept going. But now it's saying that the cartridge is empty and refuses to print any more. I've tried taking the cartridge out and putting it back in, but it still gives me the same prompt.

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  • rjakubovsky Mar 16, 2011

    I'm not given a reset menu

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When you replace the Drum cartridge with a new one, you need to reset the drum cartridge counter by using the following steps:

  1. Turn the the machine's power switch back on.
  2. Press Menu > Machine Info. > Reset Menu.
  3. Press the Up or Down Arrow key to choose Drum.
  4. Press OK.
  5. Press 1 to reset the drum unit counter.
  6. Press Stop/Exit.
This will reset the counter and will see the toner cartridge as new..(if in the menu it is available toner reset instead of drum ..choose that one )

Posted on Mar 16, 2011

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