Question about Panasonic KX-T7630 Corded Phone

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All the calls we recieve in the office go through me. I greet the caller and then transfer them to the person they want to speak with. When I transfer a call, let's say to my boss, my boss will pick up and will be on the line with me. I then tell him "so and so is on line 1" Then my boss picks up line 1 to speak to the caller. What I want to know how to do is, when I know my boss is not in his office, how can I get the caller to leave a message on his voicemail? When I am on a call and try to transfer the caller, I am the one who hears his phone ringing and then hears his voicemail go off. I don't want to leave a message, I want the caller who is on hold to be able to leave a message. This is the original question I posted: "When I am on a call and the person I am speaking with wants to be transfered to someone els' voicemail, how do I do this?" This is the answer I got: "when in the call press the transfer button then you will hear a dial tone. Enter that person's extension and if they have their voicmail set up on their extension it should pick up and the call is transferred to voicemail" The above answer does not work, because again, when I am in the call and press transfer, then dial my boss' extenstion, I get conencted to my boss, but I want the caller to be able to connect to his voicemail when he is not there to take the call. What am I doing wrong? Plese help!!

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  • Panasonic Master
  • 2,460 Answers

Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.

There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.

Carl

Posted on Mar 25, 2011

  • Carl Navarro
    Carl Navarro Mar 25, 2011

    Oops. Slippery fingers. The second command is 91 500 not 01 500.


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When a call comes in and I transfer to my boss' extension, incoming calls do not come through, caller states phone keeps on ringing. Also on that same extension calls do not transfer to voice mail.


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