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I'm beginning to think that there is no solution to my problem with my Phillips VOIP 841 internet phone. However here I go again.When I set up my phone it worked that evening but come the morning instead of my Skype name and credit balance the message " System setting up " was displayed. The only way I could use the internet phones was to switch off the router and base unit power for approximately 30 seconds, switch on and reset the Base Unit power. The phone would then work as it should do. I noticed that when it was working fine there was a Green LED llit just below the RJ cable on the Base unit and when the " System setting up " message was displayed there was another Green Led lit above the Rj cable on the Base unit. Hoping these symptoms ring a bell so that I can sort this phone out once and for all

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  • lowflier469 Mar 16, 2011

    Hello. Your E-mail to hand a few minutes ago. My VOIP 841 Base Unit is connected to the Broadband router via an RJ 45 cable. The Router is a 4 port model and the Base unit is the only thing connected to it as my laptop is wireless. The Base unit and the router is connected to the phone line via DSL filter. I can connect the laptop to the router via a RJ45 cable if required as they are very close together. Hope this helps.

  • lowflier469 Mar 16, 2011

    Hello , lowflier469 again. Did you get my reply to your request. I'm not sure if i pressed the right button.

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2 Answers

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Hi, yes these symptoms indeed indicate a problem, within the Phone itself, i fear.

http://www.retrevo.com/support/Philips-VoIP841-Telephones-manual/id/2457ci770/t/2/

please find above your user manual, this may provide some setting up assistance if you don't have one at hand.

You see I think what may have happened is that during the time between when it worked, and when you discovered it wasn't, it has developed an internal "Fault" most likely to do with "Handshaking" between the router and your Phone.

These LEDs you describe, are the Connect and activity LEDs usually whenever there is a successful connection and data transfer, one should illuminate all the time, and the other usually Flashes.


Also please avail yourself of the support website below, contact them, and they will assist you. Also if they indeed concur with what I have proposed, they can then tell you what you need to do to effect a remedy to your problem.

Using the manual, perhaps try a step by step reinstall, reset, so remove them from the Power momentarily, the router and phone, now set the phone up, as per instructions... IF after you do this all again, AND there is still NO improvement, then there is NO option but to replace the phone, and see if it works, if the problem is still there then the router may indeed be faulty..

Also check that your router hasn't got any Firmware upgrades outstanding? Also have you made sure that this Phone and this router will actually "Play well together"? as often they will not, often there is a golden list, of things that will work together.. it may pay to check?

see with problems such as this one MUST introduce a new element into the picture to tell which instrument is at fault, substitution often is the only answer, if all else fails.

http://www.philips.com/support

Posted on Mar 17, 2011

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It's fine you told me your base unit is connected via RJ 45 can you tell me kindly how that wall mounted unit is connected via two wire rj11 or something else. In these type of cases media is important I may ask you to connect the rj 45 to a pc or laptop in order to get the delay.

Posted on Mar 16, 2011

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How to do internet settings manually on nokia e71


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This application can be used to configure VoIP settings on your Nokia. You can create new VoIP profiles and modify the existing ones, and create and modify VoIP parameters and NAT/Firewall traversal settings and that are normally not visible on the device UI, such as codec settings and SIP domain-specific NAT/FW settings. It is also possible to save all the VoIP profile settings to a text file. It also enables VoIP over WCDMA which means you can make VoIP call over 3G Internet connection.
Using your PC you can download free Nokia SIP VoIP application from here or you can check Nokia web sitefor latest version.
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Once installation is complete you will be able to see "SIP VoIP Settings" application under Applications menu on your Nokia, which you will need in STEP 5 of this configuration guide for better voice quallity or enabling VoIP over 3G Internet connection.
Here you can find Nokia E71 SIP settings for voip setup and SIP client configuration guide with VoIPVoIP service.
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Realm: voipvoip.com
User Name: 5551231234 (Instead of 5551231234 account number example, use the account number assigned to you when signed up for VoIPVoIP service. )
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To dial any phone number that is part of the NANP (North American Numbering Plan), you must dial:
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To dial any phone number that is outside of the NANP (North American Numbering Plan), you must dial:
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http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=CA&slg=ENG&cat=INTERNET_TELEPHONY_DEVICES_CA&sct=DUAL_PHONES_SU&session=20090612180105_70.79.183.10&grp=PHONES_GR&ctn=VOIP8411B/37&mid=Link_Software&hlt=Link_Software

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Simple solve I found here:
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If you already have one, then contact them so they can configure the VoIP settings on that modem.Get your money's worth with their service

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