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Hello I use verifone PCCharge, when I turn it on , an error message pops : "Password backup update failed.Shutting down PCCharge payment server"

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PCCharge uses Access database, which is stored in .mdb file. Locate this file. Mine was in C:\Program Files\PCCW\PCCW.mdb.

- Back up this file.

- In the same folder where you found the database, there should be a program called VISDATA.exe. Double click on it to start it.

- Go to File > Repair Database, and point it to your database file (pccw.mdb).

- It will ask you if you want to open db, say no.

- Go to File > Compact Database, and point it to your database file.

- It will ask you if you want to compact to 2.0 or 7.0. I was told to use 2.0.

- It will ask you if you want to replace database, say yes.

- For encrypt, choose No.

- For open, say No.

- Close VISDATA.exe

- Try running PC Charge now.

- If it still gives you trouble, and if you don't mind losing all your history, move the pccw.mdb file out of PC Charge folder (C:\Program Files\PCCW\). Keep it somewhere else for backup, just get it out of PC Charge folder. Now, start PC Charge again. A new database will be created.

Posted on Jan 20, 2012

  • lanbradeen Mar 15, 2012

    You are awesome! Thanks for posting.

  • elena neustadt Dec 27, 2012

    help!! can u call me at 415-641-1440 right now? having the same problems but can't figure it out

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Having the same problem. did you ever get it resolved? Thanks!

Posted on Nov 01, 2011

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I just went through all the steps and PCPro loaded and I was able to at least sign in but then I get the following message:
Run-Time Error 3343
Unrecognized database format C:programfiles/pccw/pccw.mdb

Posted on Jul 16, 2014

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This worked!

Posted on Feb 25, 2013

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