Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune lock and unlock button broke

I just got a zune for my birthday about a week ago. My zune is stuck on lock and even if I unlock it, it stays locked.

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  • jetset35 Aug 23, 2008

    My zune botton is missing and it is locked. I tried to unlock it manually since it is out of warranty and zune would charge me 109 dollars even with the warranty.

    is there a way to physically unlock the device.

  • nikkih24 Sep 02, 2008

    I have the SOLUTION!!!. My Zune has been locked for two weeks. Go on Youtube for instructions on how to open up your zune. I used this onehttp://www.youtube.com/watch?v=T3XqGiJcu... After opening it, flick the little switch (lock/unlock) and check to see if it works. If it does and the zune comes on, just align the little locking switch with the actual lock/unlock button visible on the exterior of the zune. It should fit into the little wedge. Close your zune and Voila!



    I hope this helps all you frustrated zune lovers out there. I feel your pain.

    ~Nikki H.

  • jazz01464 Oct 12, 2008

    I have the same problem my zune was working perfectly when I was at the bus stop and when I wanted to here it later my zune was stuck on lock even when i switched it to unlock plus I can't cut it on it's just a blank screen, it only cuts on when I plug it into the computer

  • Anonymous Dec 22, 2008

    Are there any solutions because I have the same problem

  • Anonymous Mar 02, 2009

    same thing but when i lock it it wont lock it i can still scroll and listen to music

  • gemilia29 Mar 15, 2009

    I locked my zune, and when I whated to here my music again it wouldn't unlock.what should I do

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  • 9 Answers

I fixed mine without opening it up. Read what I did and see if it may help first.

Posted on Dec 15, 2008

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My zune 30g has been locked for over 1 year now and i do not know how to have it unlocked. In addition posting it to you isnt that easy as Iive in the Caribbean (Trinidad to be exact). I will appreciate...



1. Set the Hold Switch to unlocked. 2. Press and hold the Back button zune_button_back.gif while you press and hold the top of the Zune Pad. zune_restart.jpg 3. Immediately after you release the buttons in step 2, press and hold the following combination of buttons, depending on your Zune model:

- immediately press and hold the Backbutton while you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. zune_gen1_restore.jpg 4. After "Connect Zune to your PC" appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software.

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120 Gig Zune Locked Up -Won't Unlock


One other option you may not know of is to hold the down button, and the back button at the same time. This will send the Zune into a deeper "off" state, and may reset your lock command.

If NO other options are working, you should probably try a "hard reset".

This means you will have to open the Zune itself up (you can find simple instructions for this fairly easily online) and pull a small plug out that connects the battery to the Zune itself. Don't worry, your music wont be deleted.

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My iPOD lock/unlock button fell off, so I can't even get to the screen because it is in lock mode.


i managed to put it back in place when it broke but it still wouldnt unlock so i used a tooth pick to pick the inside in place and i managed to unlock it but after that my unlock button never worked again

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The Lock button came right out and the wires attached to it broke, right? If so, y'alls pfft.
or, if not...
Go to this website and follow Steps 1 thru 4 ONLY. Picture 4 of Step 4 shows the top of the device to the left and the headphone jack nearest you. The Lock button should be right below the top arrow on the left of Picture 4. To unlock it, slide the switch **away** from the headphone jack.

!!! Please note that this is all strictly assumptions on my part. I have *never* taken my 30gig apart and am strictly working from the pics & past experience w/ micro-electronics. Do Not Take My Words As Being Absolutely Correct !!!

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i had the same problem. my solution was easy since the circuitry of the zune is complex, i bought another motherboard & installed it & as soon as it was back together it fired right up, no problems! check out ebay for this piece. hope this helps.

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Zune lock


Zune lock is the switch at the top of the zune correct? Slide it into unlock position.

If it's passworded and you can't get it unlocked
try this:
Reset Zune: Press and hold the back button while pressing up on the control pad.
Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.

Also, make sure that the hold button on top of your zune is turned to the off position.

Hope this helps!

If this helps Rate this a FIX-YA.

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My zune lock switch completely broke off in the locked position. I used a paper clip to remove the small plastic tray under where the switch use to be. It came off pretty easily. Then I could see a small black toggle switch can I was able to flick it in the unlock position.

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