Question about Western Digital Passport (WDXMS600) 60 GB USB 2.0 Hard Drive

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My computer will not pick up the western digital passport 60gb since I drop it.

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The drive is damaged, you will have to replace it.

Posted on Mar 16, 2011

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Posted on Jan 02, 2017

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My WD my passport not working


maybe the cable plug of the WD my passport is broken

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If your WD passport is no longer seen by your desktop or laptop operating system something within the passport has failed. You won't have many options to try to resolve this, as when they fail , it is usually due to age or a component faulure. If you know an honest reliable techy you can ask if they can try to test the device for your or can recover the data from it.

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How do i use this. to backup my files. were to plug it in to my dell laptop.


Open "My Computer", and look at each icon, e.g,. 'A:' and 'C:' and 'D:'.

The cable from the Passport will only fit into a 'USB' port on your computer. Your computer may have more than one such port.
Just pick one, and connect it.

Once it is connected, look again at that 'My Computer' window.
There should be another drive-letter, assigned by Windows to your Passport.

Open 'My Documents'.
Click 'Edit'.
Click 'Select All'.
Right-mouse click on one of the selected objects.
Point at 'Send To'.
Click the drive-letter assigned to the Passport.
The selected files will be copied from your 'My Documents' folder onto the Passport.

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My computer wont recognize the drive or allow me to reformat my passport.


Try downloading the device driver from western digital site for your respective OS. And try formatting it with the western digital inbuilt software, which works great.

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The port of my Western Digital Passport damaged


You can open the case, and access the harddrive inside it. I found there are videos explaining the process on youtube. You can also find some info on Google. You'd then need either a USB SATA adapter, or a desktop computer with a SATA port that's not already occupied. Search for: western digital passport open case

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Do a web search for data recovery.they are high priced but will attempt to recover all info. Most will place recovered data on a brand new harddrive at no additional cost.Suggest picking several and calling prior to mailing. RICHARDM69

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Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

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Could be that your Passport is NTFS formatted - the Pioneer units will only read FAT 32 formatted drives. Mine is working great with a 60GB drive.

- SM

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1 Answer

Dropped a WD passport drive, now it won't load. HELP!


Unfortunately, these drives are not made to be dropped.

It sounds like it was damaged by the drop which could have rendered the read/write heads inoperable or mis-aligned.

Contact Western Digital for a warranty replacement.

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