Question about Samsung Washing Machines

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I have a Samsung 13kg fully automatic washing machine WA13V5. It gave an error message 5E and stopped working. The book says the error message stands for the water does not drain. The filters are clean. What can the problem be? Could it be the pump? How can I test it? Thanks

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Hi from retired Englishman in SW France,
To test the pump see near the end ------->

Here are my complete, general pre-typed guidance notes for checking both the filter and the motor ;-0)
-------------------------------------
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 16, 2011

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I have 13kg samsong washing machen and an 4E occur so what its problem please ?

Posted on Nov 23, 2017

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Posted on Jan 02, 2017

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1 Answer

I have a samsung washing machine WA13V5. does not empty after 1st wash error 5E


Hi,
A 5E error code is 'water drain problem'.
Which would account for why it's not emptying.

(Since it is brand new, it MUST be under warranty, so if I can't help here, get on the the shop or website you bought it from, or to Samsung domestic appliances directly)

If it's not draining & it's brand new my first thought is that there might be an end-cap on the grey drain outlet pipe.
With the machine switched-off, pull the grey pipe out of the waste pipe & see if there's a cap blocking it.? If there is, pull it out.

The next thing is, lean the machine as far backwards as you can & get a bunch of towels under it, before opening the filter flap & unscrewing the drain filter.
(It will be full of water, which is why you're leaning it back to get the water away from the drain)
See if there's anything which is in the filter or up against the drain-motor impeller, which might be blocking it & if there is, pull it all out.

Finally & with the machine UNPLUGGED, whilst it's tipped back, have a look at the drain pump from underneath.
It's the outside bit of the filter you just checked, but you are checking the outside of the filter-body now, to make sure the two wires or single connector to the drain-pump is actually connected.

DO NOT do anything else beyond this, as it may make them get all 'hissey' about the warranty.
Best of luck.

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I want to know what de code stands for on a SAMSUNG WA13F5S2UWW 13KG WH T LOADER Washing Machine


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when you say water goes out at the same time as going in? have you put the bent in the back of the drain pipe or is the pump pumping it back out ?

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Hello,
The 5E error mean:
Pump won’t empty - not draining
As usual with these error codes for not draining the first thing to do is check the pump filter but, on Samsung washing machines, the drain pump itself is often faulty. You can find how to fix this problem on youtube, just text it "Samsung washing machine 5E error".

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Hi i have a 5.0 kg. samsung SW5OUSP washing machine as i turned it on it stopped in rinsing cycle and the message says 5E


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5E is displayed if the water level frequency detected os 25KHz or less in the initial phase of the UNB - detecting cycle. The WATER DRAIN ERROR
can be rectified by turning the POWER SW OFF AND THEN BACK on.

Hope this helps you

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