Question about Mitel 5220 IP Phone

1 Answer

Hi, At the office we have a Mitel IP phone we have just bought a headset model JAC0021201- B. We cant get it to work. Please can you advise how we set this up. Regards Trevor

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 378 Answers

I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.

So,I'm not certain this headset is compatible.  The only Mitel approved headsets are the Plantronics Polaris models.  These headsets fit into the headset port.  Such headsets require a headset button to be programmed and enabled on the phone to work.  When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.

Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit.  Such units will require lifting the handset to answer the call and hang it up when completed.  Some such units have an optional lift kit.

I personally use a Plantronics Polaris "in the ear" model.  Plantronics web site has a config guide that will help you select a headset.
http://www.plantronics.com/us/configurator/default.jsp?use=Deskphone

good luck,
Mark

Posted on Apr 02, 2011

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How can I get my wireless headset CS520 model to answer a call without having to lift the phone receiver first?


A headset button can be added to the phone that when pushed will activate the headset port on the phone. Once added the light will light when headset mode is active. This button can be added through the multi-line set key assignment for in the mitel. I would also suggest added a release button at the same time as the release key would be used to disconnect a call in headset mode.

Mar 09, 2015 | Mitel 5330e IP Phone 50006476

1 Answer

Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc.

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

Using it on my Mitel 5330 IP phone. Worked for a long time then started cutting out. Replaced batteries in Vista M22 amplifier even bought a new headset still have same problem


It sounds like you have a short in the wiring. Mitel has their own cordless headset for the 5330 model phone... it is awesome in every way. Battery life, range, clarity, etc

Jan 18, 2011 | Plantronics HW251N Headset

1 Answer

Handset on Mitel 5340 IP phone with bluetooth has no dial tone but has dial tone on speaker. Bluetooth signal is fine. Help.


Are you referring to the Mitel Cordless handset or headset? The handset and headset must be paired to the module on the back of the phone. Press and hold the button until the display indicates pairing. Then press the Answer button on the handset or headset.

Jan 07, 2011 | Mitel 5340 IP Phone

1 Answer

Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...


I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.


How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.

OR

The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Dec 13, 2010 | Mitel 5220 IP Phone

1 Answer

Hi =) I have a mitel 5224 which i connect to my


the stand requires configuration to tell it how to connect to your Wireless router. The default IP address is 192.168.1.20

The firmware should be upgraded to 2.0.3.ap51. This provides for better security and more options.

Nov 09, 2010 | Mitel 5224 IP Phone

1 Answer

Headset doesn't work when plugged into Mitel 5215 IP Phone jack.


You need to have a Headset button added and press it... or dial the headset on code. Contact your system admin or vendor to have the button added or to get the codes. This is something you can't do from the phone.

Jun 30, 2010 | Mitel 5215 IP Phone

1 Answer

Y-JACK headsets with Mitel 5212 ip phone


You can find allot of headsets that will work by googling the set type and the word headset. But I think what you are looking for is found i the programming of your phone system. In the class of service you can have the option for silent monitoring turned on and in feature access code add a code for Monitoring. Yes you are correct this is something for your Mitel vendor complete but i'm sure they would be happy to help.

Jan 19, 2009 | Mitel 5212 IP Phone

1 Answer

Bluetooth Capabilities


A cordless plantronics headset will work. A plain bluetooth headset that you use on you cell phone will not work. Mitel sells a new phone with a cordless headset and handset it doesn't use bluetooth it uses dect (europeon version) much but,

Nov 20, 2008 | Mitel 5220 IP Phone

1 Answer

Cant get the headset Jabra to work on the 5235 Mitel IP Phone.


Hello i cant get the speech microphone to work on a mitel superset 4015 with a headset.....

Main Headset
PT/VA/H261N
SUPRAPLUS BINAURAL NOISE CANCE
LLING HEADSET (VISTA RANGE)

Bottom cable
PT/A10-11/A
A10-11/A CABLE

Nov 10, 2008 | Mitel Lands Phones

Not finding what you are looking for?
Mitel 5220 IP Phone Logo

274 people viewed this question

Ask a Question

Usually answered in minutes!

Top Mitel Computers & Internet Experts

Martin Murray

Level 3 Expert

1623 Answers

yadayada
yadayada

Level 3 Expert

76132 Answers

Kelley Hopper

Level 2 Expert

60 Answers

Are you a Mitel Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...