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When we fax something to someone our fax give them the information that it comes from B3 Debt Review. We want it to indicate that the fax is coming from Johan Scheepers Inc. Basically we want to change the sender details but don't know how. Would you please be able to help us. Regards Sindy

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What fax machine do u use??? it will be on the settings menu on the fax machine.....

Posted on Mar 16, 2011

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Posted on Jan 02, 2017

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The questions that have symptoms and what they have done will get the well thought out answers!

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When recieving a fax the print speed is at a snail pace. It takes for ever for the printer to print a page of the recieving fax.


try this and let us know. do fax diagonastics.

Test the fax setup from the control panel Follow the steps below to perform a fax diagnostics test.
  1. Set up the all-in-one for faxing according to the setup instructions found in the product's User's Guide .
  2. Make sure you have inserted the print cartridges and loaded paper before starting the test.
  3. Press Setup , 6 , and then 6 . This displays the Tools menu and then select Run Fax Test . The HP all-in-one displays the status of the test on the color graphics display and prints a report.
  4. Review the report.
    • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
    • If the test fails, review the report for more information on how to fix any problems found.
  5. After you pick up the fax report from the all-in-one, press OK . Then turn the printer off, and then on again. If necessary, resolve any problems found and rerun the test.
Accessing the Diagnostic Utility from HP Solution Center The fax Diagnostic Utility can also be accessed from the HP Solution Center software, by selecting the HP Fax enabled product in the drop down box, and then following these steps:
  1. Select Settings , Fax Settings & Setup , Fax Setup Wizard .
  2. Tab through the Fax Setup Wizard to get to the end of the process. This is a good opportunity to ensure that your fax machine is setup correctly.
  3. Click Click here to run the Fax Test . The HP all-in-one displays the status of the test on the color graphics display and prints a report.
  4. Review the report.
    • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause faxing problems.
    • If the test fails, review the report for more information on how to fix any problems found.
  5. After you pick up the fax report from the all-in-one, press OK . Then turn the printer off, and then on again. If necessary, resolve any problems found and rerun the test.

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If you need anything else,let me know.

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You can review the User Gide here. Information on faxing starts on page 12. Hope this helps. Please remember to rate this information.

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It could be a bad drum unit. If the drum doesnt turn smoothly it will make a clicking or grinding noise since it is gear driven. Take out the drum and turn the gear with your thumb. turm towards you. If difficult Thats it. It also could be a fuser gear. good luck Lawrence

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