Question about Cavalry Storage Cavalry CAUG 500GB USB 2.0 White Portable CAUG25500W Hard Drive

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I recently purchased a new Cavalry external hard drive (500gb, CAUG25500), and had been using it on my Thinkpad laptop with XP. It was working fine, no problems. Before a trip I was going on, I wanted to put some files from a previous laptop onto the hard drive, so I plugged it into the older laptop (a Dell inspiron w/ XP), and started transferring the files. The old laptop had far less battery power than I had remembered it having, and the file transfer was not completed onto the external. I then proceeded on my several-day trip with my external without using it once. Now, upon returning home and trying to use the external, neither laptop will recognize it. The external's light doesn't come on, there aren't any noises, and it doesn't show up under Disk Management in Computer Management. Any thoughts or help? I'd only been using the external for about 2 weeks, so I'll be pretty bummed if its end is already here. Thanks for any info!

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1. This could be due to several things.
a. The power supply for the external drive is not working properly
b. A broken power supply connector.
c. The USB drive was disconnected improperly > that is not disconnected safely in Windows
d. The external drive controller in the USB case is defective. A new case is needed.

Posted on Mar 18, 2011

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Posted on Jan 02, 2017

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