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Washing Machine top loader excellence 7.5 smart drive 9 Machine has taken in water, gone through wash cycle and now wont spin, the motor is making a whining noise but nothing is moving and water not draining either. please advise

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Hi from retired Englishman in SW France,

The whining noise you can hear will be from the drain motor which is independant of the main motor and is not visible.
I would suggest as a first step that you clean the drain motor lint tray/filter. Many machines will not start the spin cycle (or unlock the door at the end) if there is water still inside the machine.
Here are my complete, general pre-typed guidance notes for checking both the filter and the drain motor ;-0)
-------------------------------------
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 16, 2011

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Posted on Jan 02, 2017

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