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I have a Samsung NP-RF710 and the web cam is not being detected by the "Cyberlink" software, nor do I see the camera in the control panel under system devices. I am using Windows 7 and the camera did work for about a month after I received the computer

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Exactly same thing happened to me but in a way worse. I have a Sumsung RF710 Laptop that Cyberlink YouCam v2.0 was preinstalled. I kept getting update messages. Cut a long story short the only thing I could do was get YouCam v 5 trial version from CNet. I was quite happy to pay the Upgrade but the payment page run by AskNet simply doesn't work. Has anyone tried to get real customer service out of Cyberlink or AskNet. Forget it. Just sent round in circle after circle. Meanwhile am stuck with a camera that is frozen. Number of issues. OEM manufacturers should not permit 3rd party vendor software onto their systems that ultimately take away functions for their equipment buyers. Software houses should not use payment service providers with defective payment pages. And the social communities should flash major warnings about Cyberlink and AskNet. Time for our own mini Egypt uprising if you ask me!!

Posted on Jul 04, 2013

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Have you tried doing a system restore. Start --> Run -->restore Then double click on rstrui and walk through menu system and select a restore point before the problems started or maybe even the first restore that way you should be sure to find the driver again.

Posted on Mar 16, 2011


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You need to make sure that your web cam device is properly installed. I think you need to download the software driver for you laptop's camera and install it.

  1. Download the Camera software HERE. The web address is:
  2. Install in your laptop. Just follow the installation wizard.
  3. Restart your laptop.
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Just give it a try.


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