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Cartridge error : Refer to device documentation for troubleshoot"

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Maybe it is jammed

Posted on Mar 16, 2011

  • Benjamin Jr Singson Mar 16, 2011

    Make hard reset of the printer.

    A hard reset of the printer may clear the error. Here is how to perform the hard reset:
    1.Shut down the computer.
    2.Open the top cover of the printer and remove the print cartridges.
    3.Close the top cover of the printer.
    4.Press the power button on the printer to turn the printer off.
    5.Disconnect the communications, (USB or Parallel), cable from the back of the printer.
    6.Disconnect the power cord from the back of the printer for one minute.
    7.Reconnect the communications cable to the printer.
    8.Reconnect the power cable to the printer.
    9.Press the printer power button to turn the printer on.
    10.Open the top cover and reinsert the print cartridges.
    11.Close the top cover and print the calibration page.
    12.Restart the computer.


    Post commen if you need more help

    What happen before when it comes this error message?

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the following link may useful to you.


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