All I get on all 4 of our phones is searching, we can not call out or answer when the phone rings, but it does take messages. This has been on for over 24 hours. I did unplug the system and replugged and still no change. I have had these phones for over 4 years. What is going on?

Answering system settings Number of rings before the unit answers calls You can change the number of times the phone rings "Ring count" before the unit answers calls. You can select 2 to 7 rings, or "Toll saver". The default setting is "4". "Toll saver": The unit's answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages , you will know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call. 1 {MENU} i {#}{2}{1}{1} 2 {V}/{^}: Select the desired setting. i {Save} i {OFF}

press menu
select answering set up move to rung time select menu add ring time press menu and then press exit to save

Answering system settings
Number of rings before the unit answers a call.You can change the number of times the phone rings "Ring count"before the unit answers calls. You can select 2 to 7 rings, or "Toll saver".The default setting is "4 rings"."Toll saver": The unit's answering system answers at the end of the 2nd ring when new messages have been recorded, or at the end of the 5th ring when there are no new messages. If you call your phone from outside to listen to new messages (page 34), you know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.

This phone has one mode to configurate the "number of the rings" you need to programer this "time" Enter to this option always search as inside "MENU" follow your user manual also.

Ring count You can change the number of times the phone rings before the unit answers calls. The default setting is "4 rings". "Toll saver": The unit answers on the 2nd ring when new messages have been recorded, and on the 4th ring when there are no new messages. If you call your phone from outside to listen to new messages, you will know that there are no new messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.
1 {MENU} 2 {V}/{^}: "Answering device" i {OK} 3 {V}/{^}: "Settings" i {OK} 4 {V}/{^}: "Ring count" i {OK} 5 {V}/{^}: Select the desired setting. 6 {OK} i {OFF}
MANUAL http://service.us.panasonic.com/OPERMANPDF/KXTG1032.pdf
HOPE IT HELPS GILES102

This happens when the number of rings to answer of the provider voicemail is less than the number of rings to answer that the answer machine is set for. For example: if your provider voicemail rings to answer is set for 3 rings and the answer machine is set for 4 rings then the voicemail answers before the 4th ring, therefore the answer machine will never get a message. I would call the service provider's customer service number and request they increase the rings to answer above the number of rings to answer that the answer machine is set for. If you don't want voicemail to answer any calls(when your line is busy or when the answer machine is turned off) ask your service provider to disable voicemail.

It may be similar to the problem I had with the wireless home phone with answering machine not taking messages when had the answering machine set to 12 rings before answering. Found the sim card (my wireless system) auto response would answer first. Fixed it by reducing time to 6 rings and answering machine now comes on first. This might resolve it for you.

Hi,

You can change the number of times the phone rings before the unit answers calls.
You can select 2 to 7 rings, or “Auto”.

“Auto”: The unit answers after 2 rings when new messages have been recorded, and
after 5 rings when there are no new messages. If you call your phone from
outside to listen to new messages, you will know that there are no messages when the phone rings for the 3rd time. You can then hang up without being charged for the call.

1 Press OK.
Select “Answer System”, then press >(Right navigation button).
2 Select “Settings”, then press >.
3 Select “Number of Rings”, then press >.
4 Select the desired setting, then press >.
5 Press End button

Thank you

Looks like the basic functions of the phone are correct. Remain the answering machine. Are you sure it can act as an answering machine?
If it can act as answering machine the reason it is not doing so may be the following.

1. Answering function is turned OFF
2. Answering function may be ON but the number of rings before it answers is set too high.

I suggest you try the following
Call you phone. Let it ring at least 10 times. If it can act as an answering machine it will pick up the phone and read the welcome message, because most answering machines (the recent ones at least) answer after 10 rings even if answering function is turned OFF.

The phones that can be answering machines usually do have a display that shows the number of incoming messages, or a LED that flashes to let you know that you have new recorded messages.

click on this link to download a free copy of your phone manual http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man