HP DeskJet 960c InkJet Printer Logo
Posted on Aug 01, 2008

Hp 960c won't print

Orage light is blinking and it won't print. unplugged it

  • 1 more comment 
  • christine299 Oct 02, 2008

    orange light blinking, won't print at all, definitely not a paper jam, have tried removing and replaceing both ink cartridges, still not working, printer settings look ok, it printed one document then just didn't print the next thing I sent and this light came on, don't have manual anymore, help appreciated!

  • Anonymous Dec 18, 2008

    SNAP! I've got the same problem. I've tried everything, brand new cartridges etc., settings are correct. Was working ok then just stopped for no apparent rreason. Had techy's out to look at it too but they can't work out what's wrong with it either. They just told me to buy a new printer. It's such a great little printer I'm reluctant to get rid and buy new.

  • lazer4691 Feb 05, 2009

    i've unplugged and replugged everything, changed out new cartridges and same result of the first orange light blinking at me

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  • Posted on Dec 19, 2008
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Have spoken to HP people on the customer helpdesk. They said to try these steps to reset the signal for "cartridge empty".

Turn off printer
Unplug the USB cable (the one between the printer and PC)
Turn printer back on
Hold down the on/off button while you press the ink alert button 8 times, then the resume button 4 times.
Release the on/off button

This is supposed to clear the problem, it didn't work for me but it might work for someone else.

Because it didn't work for me, HP then advised me to get the printer serviced by a qualified engineer as they could help me no further. I've decided against this as it'd probably be a lot cheaper to buy a new printer. Such a shame, this lovely little printer has served me very well since May 2002 for my home business.

Anyway, I hope this solution works for other people

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  • Posted on Aug 22, 2010
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There are moments when you just want to crawl into a techno hole! Having spent ages trawling through solutions and even replacing my trusty 960C, I eventually found that removing the green protective strip from the bottom of my new HP tri cartridge dramatically improves ability to print!

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