Question about Motorola Mobility Krave™ ZN4 Cell Phone

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When I try to charge my phone I get unauthorized charge message and the phone won't charge.

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Most likely the charger that you bought is not original motorola charger. I would go and buy original motorola brand.

Posted on Mar 16, 2011

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sometimes any motorola phone will give you this message. The phone will still charge but it has to be powered down to charge. Sometimes turning it off, plugging in, and then powering on will help reset the phone.

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Hello,

I advice you try get a similar charger to charge your phone, if the similar charges your phone, it means your charger is bad and will need to get another charger or the phone.

But if it did not charge and you still get the same message, it means the charging port on your phone is the problem, the charging port on your phone is bad and can not read the charger, so you will need to replace or change the charging port on your phone. Doing thi will solve the problem on your phone.

Take care.

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Sometimes a bad charger can send a high voltage charge to the phone and fry the charging port on the phone. That is why a lot of the car chargers today have a fuse on them now. So that it will blow the fuse on the charger, instead of frying your phone's charger spot.

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Whenever i plug my charher into my motorola razor it says unauhorized charger.


The "unauthorized charger" message is hence telling you that the power
output of your charger is significantly lower than a Motorola charger
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Hope this helps. =)

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Could be the wall charger.

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you can try to clean the charger port (but first make sure its not bent, or broken - the pins are really tiny and hard to see, so make sure)
But try cleaning the charge port on the phone and the charger with denatured (rubbing) alcohol, and a toothbrush -

Just make sure not to plug it in when you do this!

and clean both the charger and phone, make sure neither are bent
lastly, try a new charger!
NGK

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I'm not sure what the problem is with your phone, but this happened to me with another Motorola phone and it turned out to be a battery problem. You can try another charger, which might work for some time before you get the same result, but I believe you will need to replace the battery. You can try calling Motorola and checking to see if they will give you a discount on another battery. I've had several Motorola phones give me this same message and most of the time it was only infrequently and resetting the phone and reinserting the charger worked, but if it persists, try the battery.

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try to do a master reset/ have the mobile charger usb port service

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Unauthorized charger


I software reset through the settings menu will usually resolve this, or a software update. Make sure you backup your data before doing this though, as you will lose all data in the phone.

If you are unable to do a software update, post a new question regarding this and I would be happy to help you out.

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