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We tried other games in the wii conssole and they worked, so we thought it may of been the game itself so we return it to shop. They changed it said it may have a small scratch some where so they replaced the game, the new one works fine now.
Check on the back of the game and see how many players can play. It usually says it on the top right corner on the back of the game case. If it has a wii remote that has a 1 in it then only one remote will work.
My brother is a trouble shouting master at stuff like this. He said press the home botton on the controler. Go to reset controllers. Hold down both A and B bottons on both cotrollers for a few seconds and both of them should appear on the screen..
>Did the rented game work with 2 players >Were the games "New or Used" > Try one player and the then try to add the other controller > try both controllers using one player only > What controllers are being used and are they from Nintendo or other > Make sure the game is compatible with the controllers >Check the game Instruction for the website it may be a patch or driver issue.
My personal experiences Note: The wireless remotes on any system can be a challenge and I always have found something that is causing the IR to not responded to the system