Question about GE Profile PFS22 33" Artica French Door Refrigerator w/ 22.2 Cu. Ft. Capacity, ClimateKeeper System ...

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GE Profile PTS25LBMARWW - Power, but no Cold

Had this fridge about 5 years (just over, unfortunately - no warranty left). We had some electrical storms a few weeks ago, and we lost power. The power came back on, but the fridge did not stay cold. All lights and fans come on, but no compressor. I did not hear any clicking or humming, except for the fan.

I unplugged and then plugged in again after about 30 seconds, and the compressor started running. Ir ran for about 2-3 weeks, then went out again. I unplugged and re-plugged again, and it ran for a few hours, then quit again.

I plugged it in to so I could replace one part at a time, but of course it started up OK again, so I just at it: I replaced the overload (it looked a bit burned on one edge, but otherwise seemed OK), and the relay, which seemed also to be OK. I also vacuumed out a lot of dust.

I plugged it in, and everything ran fine for about 4 hours, then the compressor quit again. I am assuming that the next step is the mother board? This must be located under a cover higher in the back of the unit.

Thank You!

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  • 2 more comments 
  • dadiam Aug 02, 2008

    What is the difference between a 3in1 relay and a manufactured one? I got the part from Sears, for this specific refrigerator. The new one looked exactly like the one I took out.

  • dadiam Aug 05, 2008

    Thank you. I think we are leaning towards buying another fridge for reliability sake. But reading about new refrigerators, I don't know if they are any better. The diagrams do not show any other electrical components other than the relay, overload, and motherboard. And capacitor.

  • dadiam Aug 05, 2008

    Never mind - found the Freezer electronics. I will check them out.

  • dadiam Aug 07, 2008


    I called GE, and transferred to recalls department at 1-800-386-1215. I talked to a couple of people there (did not have the serial number the first time I called), and they said they could send someone to fix it, and I would only pay for labor - the parts were free. He came the next day, and replaced the Main Control Board (Motherboard). GE did not know what the cost would be, but I asked the repair tech when he called to let me know he was on his way. It cost $115, which is cheaper than the board cost on some sites (Sears, GE), but more than on other sites (,, which were a little under $100 inc. shipping). The other sites all showed different part numbers, and even Sears and GE had different part numbers, so I though GE would be the best bet for getting the right one, even though they change the part design many times.

    The back of the board definitely showed 2 spots that were burned (brown spots). One was under a transformer, and the other was under a capacitor on board. For this refrigerator, the control board is located in the smaller panel at the top rear of the refrigerator, and is very easily replaced. If your refrigerator is acting this way (fans and lights working, but compressor is not running or keeping food cold), definitely check this FIRST.

    Then tech said that this is a common problem for refrigerators, all types, and there is not a lot you can do to prevent it. It is caused by a power surge. The circuit breaker is supposed to trip, but it is too slow for lightning strikes, and seldom trips for power surges. He said you cannot put a surge suppressor on a fridge because the current draw is too great when the compressor starts up. So basically, just be ready to replace the part after power surges or electrical storms. Mine lasted 5 years in Minnesota, and we have a LOT of sever thunderstorms, so maybe I have just been "lucky" to have gone this long???



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  • 594 Answers

Yes the mother board is located under the plate in the back.. but when you replaced the relay did you put on a 3in1 relay or a manufactured relay?

Posted on Aug 01, 2008

  • Cameron Viseth
    Cameron Viseth Aug 02, 2008

    if you got one from the manufacture than it will be the right one. A 3in 1 is just an aftermarket one you can get at a appliance store just incase you couldn't find the one you needed from the dealer. also you might open your freezer and take the back p[lastic panel off. it is usually on the lower side of the freezer. there are thermostats and a few other electrical parts there. When my side by side went out i replaced the realy and mother board and it turned out to be that the thermo coupler in the freezer when out. so you might look into that as well.

  • Cameron Viseth
    Cameron Viseth Aug 08, 2008

    well hey I am glad you got it fixed so cheap...lucky you. when i had mine fixed it cost me over $200.00.

    Please don't forget to rate and or post a review so other people know how helpful or non helpful this was to you....

    have a great day.



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