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I have a Samsung Stereo/DVD and it seems to be unable to read any DVDs. This has happened gradually-sometimes it would work but then gradually stopped altogether. It spins around but just can't seem to play a DVD. The radio section is working ok. Does it just need a clean or should I have it repaired. It is not long out of warranty. Adrienne

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It may require more than just a clean, but you can obtain a DVD lens cleaner (looks like a CD) for it, and try that first.

Otherwise it may require a repair by a workshop - the simplest case being a laser re-alignment/focusing, which is cheaper since it is mostly labour (no parts needed);

or worst case scenario - laser replacement/re-alignment/firmware upgrade (this could be expensive and may cost more than the player is worth new)

I would suggest cleaning it first - with the appropriate DVD lens cleaner (these are available almost everywhere - including Radio Shack - you should not need to open the unit up to do this). If that does not help, then submit player to a service centre for a laser pickup inspection and/or adjustment. Get a quote while you are there; this will allow you to decide whether or not it is economical to fix (if necessary).

If it is not long out of warranty, you may be able to persuade Samsung to waive the repair costs, since it is obviously an electrical problem. It may just need a small adjustment, but it is up to you.

Cleaning may be the simplest and cheapest option - go with that first.

Posted on Mar 16, 2011

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