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I purchased a Compaq Presario (SR1810NX) in April 2006. Word software was factory installed. A few months ago, the word icon disappeared. I tried to update it on the Microsoft website and my entire computer crashed. Now I can't unlock word (I did the entire system recovery, including using my recovery discs)--system restore doesn't work and when I turn on the computer, I get a window that says uncdms.dll needs to be reinstalled--I don't even know what that means. HELP!!!

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You most likly have to format the hard drive, and completely clean out the hard drive and re-partiotion, and then install the recovery disc.

Posted on Aug 01, 2008

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