Question about Creative Labs Zen Stone Plus MP3 Player

3 Answers

CREATIVE ZEN V-PLUS. COULD NOT TURN ON AND IS NOT CHARGING

Hi, Gud day!

I was charging my Creative Zen V-Plus with my pc, after quite some time, i checked if it was already full... but when I saw it, it was not charging, it says low battery. when i tried to charge it again by plugging it at another usb port, it will show the sign that it was charging for a second and the image will be almost full but then it will turn into low battery, the red one, a second after...

i could not turn it on again anymore... my computer wont read it either, it turns on but turns off again immediately...

Thank you so much.
Hello
When I Connect my Mp3 into the PC, it will recognize it, but the mp3 will charge for a short time, then It will stop charging, untill I re-connect it again, and wait for another short time, then the same.

I Hope that I will get benefit, espically by telling me how can I make a new software for my Mp3.

Thank you

Posted by on

  • dave4leah Aug 11, 2008

    Zen stone...charging for 2-3 hours. Appears to be fully charged. Attempt to turn on the device. Green light shows for a couple of seconds before turning off. Most frustrating. Apple here I come!

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

My vision m wont charge. and i just tried to click that button and pluged it back in and its still not working :''''''[

Posted on Sep 19, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Ahah yu fixed my creative zen stone ! thnx a bundle.. josh

Posted on Sep 01, 2009

I had the same problem. You must reset the player. Here's how: on the left side, under the power/lock switch, there's a small (less than 1mm diameter) hole. You must press a button inside this hole. You can do this with a thin needle, wire etc. Don't push hard, you will feel the button click. Afterwards, you may need to recharge the player. As soon as you connect the charging cable, it should work.

Posted on Aug 25, 2008

6 Suggested Answers

SOURCE: Creative Zen V Plus

hey. for first: reset it, take a needle and put it in the reset hole in the side. connect it to power, best is not from the computer.. and turn on. it will probably rebuildt and so on.

Posted on Aug 20, 2007

  • 556 Answers

SOURCE: user manual for Creative Zen V Plus 4GB Digital Multimedia mp3

You will need Adobe Reader (free) to read the manuals
If needed use the following link and click "Get Adobe Reader"
http://www.adobe.com

link to manuals
http://us.creative.com/support/downloads/download.asp

Click on manual and follow instructions to download.

Posted on Dec 26, 2007

d1g17
  • 40 Answers

SOURCE: Creative Zen V Plus, it charges, but I can't transfer audios.

ok... i found a fix...
insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

Posted on Apr 07, 2008

ctf1800
  • 4402 Answers

SOURCE: Creative Zen V Plus

take the back off.

Posted on Apr 24, 2008

SOURCE: Zen Nano Plus problem

The same thing happened to me when I upgraded the firmware from the Creative website. If you find a solution, please e-mail me at jleegreen@comcast.net. Thanks ever so much!


Posted on Jul 18, 2008

SOURCE: CREATIVE ZEN V-PLUS. COULD NOT TURN ON AND IS NOT CHARGING

I got mine back with help from Creative tech. support as follows:
I understand that you are unable to power on your Zen V Plus 2GB player.

I apologize for the inconvenience the product is causing you but please
proceed below for steps to help you fix it.

Please verify that the player is not on screensaver mode by pressing any
buttons.

If you are facing the player, please look over to the left hand side of
the player. The reset hole will be there. Please push that hole using an
object tiny enough to fit in. Please perform this step while the player
is disconnected from a pc and check for any reactions on the display
screen of the player. Verify if it switches on.

If you do not get any reaction, please connect the player to a rear usb
port of a pc then wait for about 10 seconds before
pressing the reset hole. Wait for another 15 seconds before checking the
player display for any reaction. If possible,
try multiple usb ports and computers. Verify if it switches on.

Try using another usb cable as well if you have a spare.

If you only get the battery charging icon, allow the player to charge
for at least 6 hours. During this time, if charging from a USB port,
please ensure your PC does not enter a power conservation mode (Standby,
Sleep, or Hibernate) as this will interrupt charging.

Also, please follow these instructions if you are using Windows XP (home
or pro):

1. right click the "my computer" icon on your desktop, click
"properties"
2. click the "hardware" tab
3. click on "device manager"
4. click on the "+" sign beside "Universal Serial Bus Controllers"
5. right click on "USB Root Hub", click 'properties"
6. click on "power management" tab
7. UNCHECK the option "Allow the computer to turn off this device to
save power"
8. please repeat steps 5 to 7 for all the other USB Root Hub on the list

This will ensure that there is continuous power supplied to the usb
ports of your computer.


Please click the link below for additional troubleshooting steps.

ZEN V or ZEN V Plus Does Not Power On or Charge
= http://support.creative.com/kb/ShowArticle.aspx?sid=28137


Posted on Jul 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My zen wont turn on or charge up and I don't know how to reset it, is there a button??Its a creative zen v plus 1GB


Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

Nov 24, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen MP3 won't charge with mains adaptor


Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.

Jun 03, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

I can't turn on my zen v plus


try to connect to the pc, it usually turn on when connecting to pc.

Jun 02, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My Creative Zen Stone Plus is not Charging completely


Use USB 2.0 Port.. My charging status was stuck at 21% till i swapped to USB2 port.. I've tested it and it works..

Regards,
Arvinderan Ganason (Malaysia)
arvinderan@gmail.com

Jan 17, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My creative zen won't charge or turn on


Hi,

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed.Cupthe player in your hands to check that the blue power LED behindthePlay/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Ifthe player does not indicate a charge, or will not power on afteratleast 6 hours of charging, please contact Customer Support.
Creativerecommends updating your ZEN V or ZEN V Plus firmware to takeadvantageof new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Jan 14, 2009 | Creative Labs ZEN V Plus MP3 Player

4 Answers

CREATIVE ZEN V-PLUS. COULD NOT TURN ON AND IS NOT CHARGING


Try using the reset botton while connected to the computer via usb cable , it worked for me.

Jul 24, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

How to charge my creative zen mp3 player


Just connect your Zen onto your PC (NOT LAP TOP) on a USB.
If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Louise Passalacqua.

Jul 08, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen v plus


If the light is flashing, that means it's charging, but it's possible you're not getting enough charging current to really make a difference.
I would try charging the player with a wall charger (can you borrow a charger from a friend?)

Dec 04, 2007 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Charging zen v plus


Yes you need a creative charger. generic brands usually damage any electronic device. you need to get a creative charger, and hope that it will solve your problem. if not then you may need to ger a battery too. connie

Jun 21, 2007 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Creative Vplus hangs while charging


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

May 29, 2007 | Creative Labs ZEN V Plus MP3 Player

Not finding what you are looking for?
Creative Labs Zen Stone Plus MP3 Player Logo

701 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Sudeep Chatterjee
Sudeep Chatterjee

Level 3 Expert

3267 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...