Question about HP LaserJet 2840 All-In-One Printer

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No scanner in HP Color LaserJet 2820 i Windows 7

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Apparently HP does not have a compatible HP branded software for this particular scanner. The link below will
take you to HP where they have an FAQ on using the Fax and Scan in Widows 7. If you haven't
already tried this I would suggest giving it a try. The fax and scan wizard in Win 7, while not perfect, is still
pretty functional and allows some different options depending on the material you are scanning. Since Win
7 has been out for awhile now, I would be surprised if there was a software package released at this point.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02539136

Posted on Mar 15, 2011

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Posted on Jan 02, 2017

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I installed an original Q3971A toner into the HP 2840 laser printer, However there is still a notice to install cyan catridge. Can you help please


PDF]HP Color LaserJet 2840 and 2820 All-in-One for small and ...

h10010.www1.hp.com/wwpc/.../clj2820_clj2840_bro.p...

Hewlett?PackardColour laser printing. HP Color LaserJet ... •Convert hardcopy documents into digital format for easy ... Color LaserJet 2820 All-in-One gives you high quality, ... Oth ring. Why HP. Save time. Printing a file. Printing a paper fax. Receiving a .... Install, configure and manage multiple networked ... Replace toner cartridges easily.

HP Environment: Product Safety Information - LaserJet ...


Dec 18, 2015 | HP LaserJet 2840 All-In-One Printer

1 Answer

HP Color Laserjet 2820 shuts off automatically after booting


you may have to reinstall software. It seems something triggers it to shut off.

Aug 19, 2013 | HP LaserJet 2820 Printer

1 Answer

2820 error 2


Kevin_Trenow is correct with his solution to the HP colour Laserjet 2820 error code 5 problem - Thank you.

The symptoms are that the machine turns on but after initial movement of the lighted up scanner, there is a disturbing ratcheting noise as if the scanner is trying to move but can't. The machine comes up with error 5 and suggests turning off and on again - this is a waste of time.

1. The top document feeder is released by detaching the multiplug and simply (carefully) removing the whole section.

2. This allows the removal of 8(?) screws from the second layer which contains the glass platform. The screw heads were removed using a star drive, labelled CR-V T10. (Buy Draper 31 piece Precision Screwdriver and Bit set; part no. PSS31)

3. Carefully lever off the grey surround with button labels on it - probably between 6 and 8 clips attach it.

4. Now lift/gently lever off the glass containing layer.

5. Use a spectacle wipe or erquivalent to wipe the glass over the white strip (This is the problem - the scanner light needs feedback from the white strip to end up in the correct position - the 'ratcheting noise is caused as the stepper motor continually moves the head to find the feedback point)
NB. The glass above the white strip will look perfectly clean - looks can deceive!

6. Replace the glass containing layer, ensuring it is clipped in - don't screw up yet in case more cleaning is required

7. Turn on and the scanner light should end up in the required position.

8. Replace screws, replace lid, push on grey panel and you should have a fully working machine for the price of a spectacle wipe.

Mar 13, 2012 | HP LaserJet 2820 Printer

1 Answer

RdaShowing scanner error 3 and sometimes error 2. what is the code of error for? do i have to replace parts or it can be solved by software?


You can call HP Support to take advantage of your unit's warranty

or check

Guided Troubleshooting

http://h20584.www2.hp.com/hpgt/guides/select?lang=en&cc=us&prodTypeId=18972&prodSeriesId=445194


HP Color LaserJet, LaserJet and LaserJet MFP Products - 49 Service Errors

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=445194&prodTypeId=18972&prodSeriesId=445194&objectID=c01558499

Customer Self-Repair Steps (videos/animations)

http://h20464.www2.hp.com/csr.htm?prodSeriesId=445194

Hope I help you a bit.



Your's Truly,

Christian from HP

Mar 27, 2011 | HP LaserJet 2820 Printer

1 Answer

My scanner HP 5000 does not work on windows 7,as the driver flatbed scanner 22 does not available,so from where could i get it ,similarly my hp laserjet 1020 also doesnot work on windows 7,please tell


Click Here to download HP Scanjet 5000 driver for Windows 7 32bit.
and click here for Windows 7 64bit

You can download Hp Laserjet 1020 driver for windows 7 from the below links:

Click Here for Windows 7 32 bit

Click Here for Windows 7 64 bit

If you have problem, let me know.

Good Luck.

Thanks for using FixYa.

Jan 25, 2011 | Computers & Internet

1 Answer

HP 2820 scanning steps


http://www.google.com.ph/search?q=how+to+use+scanner+in+HP+LaserJet+2820+Printer&ie=utf-8&oe=utf-8&aq=t&rls=com.yahoo:en-US:official&client=firefox

go to this link above, on the bottom you can see HP Color laserJet2820/2830/2840 userguide HP color Laser Jet, left click on this file and you can download the user manual of this printer.

Nov 27, 2010 | HP LaserJet 2820 Printer

2 Answers

Hp Laserjet 2840 was scanning, suddenly it stopped and gave the message "An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try...


I pulled this from the HP boards from Charlie Bravo

I tried it and it worked for me. (this is a network setup.)
MY FIX (Windows XP):
After trying numerous things, here is what I resolved:

1) Problem: when trying to scan using my 2820 Color Laserjet using "Solution Center", I got the dreaded, yet common error: "An error communicating with the scanning device. Please ensure that the scanning device is connected properly and try again"
My device: HP LJ2820 Color Laserjet

2) The printer worked fine when printing to it and also, scanned fine when using the Windows Wizard (Start/All Programs/Accessories/Scanner and Camera Wizard

3) Hewlett-Packard Support was less than worthless since they used my time and provided no useful information. Their ineptitude is legendary as we all know... To add insult to the injury, the rep wanted to charge me $25 for the "incident" which happens to be to not only identify teir bugs but also to report and fix them as an unwitting test site. Arrogant of them to say the least !

4) SOLUTION: Added an entry in the HOSTS and lmhosts file (this file is located in WINNT/SYSTEM2/DRIVERS/ETC ):
192.168.1.1 HP Color Laserjet
The 192... etc is the default gateway for my printer (look in toolbox and get the network report for yours, my printer is connected using the network, wired to a Linksys router)

Dont's bother with "reinstalling", "de-installing", etc. the problem is related to addressing and not corrupted drivers. It's simply a HP bug, nothing else.

5) Ran the "patch" col10862.exe from the hp site, listed under an unrelated problem to an unrelated printer. http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=sj-32245-2&jumpid=reg_R1002_USEN

6) Now I can can use the the scanner I paid for...

7) Time to resolve the issue: 2 minutes. time to find the resolution to the issue: 4 hours.

May 13, 2009 | HP LaserJet 2840 Printer

1 Answer

Clear error code on hp 2820


Could be scanner assembly or formatter

Jun 24, 2008 | HP Color LaserJet 2600n Printer

6 Answers

HP Color LaserJet 2820


The flat bed scanner assy is bad and needs to be replaced. The part number is Q3948-60191. Hp recomends taking it to a repair center for replacement

Jan 13, 2008 | Office Equipment & Supplies

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