Question about Dell Inspiron 1525 Notebook

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I have the Dell Inspirion 1525 laptop and I'm getting a blue screen that says stop: c000021a fatal system error. The session manager failed to create protected prefixes. I have files on this computer that I need, otherwise I would try to restore to factory settings. I do have the discs that came with the computer, so I'm wondering how I can fix this without losing my files.

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Try this page

http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

if that does not work, then you will have to pull the hard drive, back up your files and then reinstall windows.

Posted on Mar 15, 2011

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To set up Dr. Watson to trap user-mode program errors, follow these steps:

  1. At a command prompt, type System Root\System32\Drwtsn32.exe -I, and then press ENTER.

    This command configures Dr. Watson as the default system debugger.
  2. At a command prompt, type System Root\System32\Drwtsn32.exe, and then select the following options: Append to existing log file
    Create crash dump
    Visual Notification
  3. After the computer restarts from the STOP 0xC000021A error, run Dr. Watson (Drwtsn32.exe).
  4. View the Dr. Watson log to determine what user mode process may be causing the problem.
  5. If the Dr. Watson log does not contain sufficient information to determine the cause of the problem, analyze the User.dmp file to determine the cause of the STOP 0xC000021A error.

    If Dr. Watson did not create a User.dmp file for either Winlogon.exe or Csrss.exe, you may have to use a different tool to generate a memory dump file of the process that fails. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 241215 (http://support.microsoft.com/kb/241215/ ) How to use the Userdump.exe tool to create a dump file Note Follow the instructions in the Knowledge Base article to troubleshoot a process that shuts down with an exception. While you follow these instructions, monitor the following processes to troubleshoot the STOP 0xC000021A error:
    • Winlogon.exe
    • Csrss.exe
    Note Most STOP 0xC000021A errors occur because Winlogon.exe fails. This typically occurs because of a faulty third-party Graphical Identification and Authentication (GINA) DLL. The GINA is a replaceable DLL component that Winlogon.exe loads. The GINA implements the authentication policy of the interactive logon model. The GINA performs all identification and authentication user interactions.
It is very common for certain types of remote control software to replace the default Windows GINA DLL (Msgina.dll). Therefore, a good first step is to examine the system to see if it has a third-party GINA DLL. To do this, locate the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
Value = GinaDLL REG_SZ
  • If the Gina DLL value is present and if it is anything other than Msgina.dll, it probably means that a third-party product has changed this value.
  • If this value is not present, the system uses Msgina.dll as the default GINA DLL.
If this error first occurred after the installation of a new or updated device driver, system service, or third-party program, the new software should be removed or disabled. Contact the manufacturer of the software to see if an update is available. For more information about hardware and software vendor contact information, visit the following Microsoft Web site: - http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors) Last known good configuration If the previous steps in this article do not resolve the problem, start the computer by using the last known good configuration. To start the computer by using the last known good configuration, follow these steps:Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
  1. Click Start, and then click Shut Down.
  2. Click Restart, and then click OK.
  3. Press F8 at the indicated time:
    • For an x86-based computer: When a screen of text appears and then disappears , press F8. (The screen of text may include a memory test, lines about the BIOS, and other lines.) There may also be a prompt that tells you when to press F8.
    • For an Itanium architecture-based computer: After you make your selection from the boot menu, press F8. There may be a prompt that tells you when to press F8.
  4. Use the arrow keys to select Last Known Good Configuration, and then press ENTER.

    NUM LOCK must be off before the arrow keys on the numeric keypad will function.
  5. Use the arrow keys to highlight an operating system, and then press ENTER.
Notes
  • Choosing the Last Known Good Configuration startup option provides a way to recover from problems such as a newly added driver that may be incorrect for your hardware. However, it does not solve problems that are caused by corrupted or missing drivers or files.
  • When you choose the Last Known Good Configuration option, only the information in registry key HKLM\System\CurrentContro

Posted on Apr 18, 2011

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Thats known as a blue screen of death. you simply have to put in an operating system CD which is bootable (the one which you are currently using win xp vista or whatever) just boot through the cd ignore the first repair option and hit enter when the option for repairs appears for the second time just hit R and follow the options. you won't loose any data.

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Have you tried doing complete system recovery?
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My pc`s screen is blue and it sais stop:c000021a ,is there? anything I can do to fix it


hello there
here is some information that should be able to explain this error and how to fix it ok?
best regards michael
  1. How to troubleshoot a "STOP 0xC000021A" error ... presents advanced troubleshooting steps for the STOP 0xC000021A error. ... STOP: c000021a {Fatal ... Note Most STOP 0xC000021A errors occur because Winlogon. ...support.microsoft.com/kb/156669
  2. "STOP: c000021a (Fatal System Error)" Error! RE: "STOP: c000021a (Fatal System Error)" Error! Ya, thats what I thought I might have to do ... RE: "STOP: c000021a (Fatal System Error)" Error! just input the ...www.msghelp.net/showthread.php?tid=66202 - 52k - Cached
  3. How I fixed my Windows XP Stop c000021a {Fatal System Error} with ... How I fixed my Windows XP Stop c000021a {Fatal System Error} with Knoppix Linux. 2008 March 14 ... Message: Stop c000021a {Fatal System Error} The Session ...healyourchurchwebsite.com/2008/03/14/how-i-fixed-my-stop-c000021a-f... - 53k - Cached

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damaged OS windows or most commom hard drive failer..

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Most places will tell you you're boned, but there is the option of using a live cd, such as Knoppix. The following website has a little bit of background on the problem, and how he fixed it.

http://healyourchurchwebsite.com/2008/03/14/how-i-fixed-my-stop-c000021a-fatal-system-error-with-knoppix/

Hopefully that helps.

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