Question about Maytag Neptune MAH5500B Front Load Washer

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We are experiencing the same problem with maytag neptune washer MAH5500BWQ...door will not open and cycle will not complete. Can I fix?

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Hi from retired Englishman in SW France,

Sorry but I do not know your particular machine BUT I would suggest as a first step that you clean the drain motor lint tray/filter. So many 'faults' are caused by blocked filters.

Here are my complete, general pre-typed guidance notes for checking both the filter and the motor ;-0)
-------------------------------------
If you are unsure where the filter is, it is often behind the front lower (kick) panel (or in some machines at the rear in an awkward position!) and most are held in by a round cover/knob.

REMOVE POWER AND ENSURE YOU HAVE A WATER RECEPTACLE/RAGS TO SOAK UP THE WATER WHICH IS BOUND TO POUR OUT!

It's surprising what people have found in theirs! It is always worthwhile checking it on a regular basis.
Now- whilst the filter is removed it is normally possible to see the drain motor and ensure it is not jammed by a foreign object such as a needle or a toothpick. It should be able to be turned by hand/finger- the power IS OFF!
At this point it is also possible to test if the motor works. No clothes or water in the machine, select a spin cycle and put the power back on. You should be able to see the motor turning at some point, possibly straight away. If it doesn't work then the motor is malfunctioning!

Hope the filter is the problem and good luck!
John C

Posted on Mar 15, 2011

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Posted on Jan 02, 2017

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Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Why does my Maytag Neptune washer door stays locked after cycle is complete.


sounds like the locker servo is having an issue there and may need replacement contact Maytag for a replacement part

Aug 22, 2017 | Washing Machines

1 Answer

Maytag neptune front load washer mah5500bwq ran a service cycle got these codes d 15 and 17 15. 17. What's this mean


Since repairing washers is a hobby and not a profession, I'm not familiar with that particular washer. I know that those codes usually mean it overfilled (D15) and the door lock failed to properly engage.

If you know what you are doing, you can check the switches with an ohm meter. Please don't do this if you aren't sure how to do this safely.

May 18, 2014 | Washing Machines

1 Answer

What does the code od mean?


The "od" code appears when you must open the washer door. The Maytag Neptune washer requires that you open the door between cycles.

Read more: Maytag Neptune Washer Error Codes ' eHow.com http://www.ehow.com/list_7170826_maytag-neptune-washer-error-codes.html#ixzz2GZKry68n

Dec 30, 2012 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Door wont lock will not close properly


Cut and paste this factory service manual.
It will show how to access,test and replace all components.

http://www.servicematters.com/maytag_library/docs/16010061.pdf

Jul 24, 2010 | Maytag Neptune MAH5500B Front Load Washer

2 Answers

Maytag neptune washer clothes staying wet after cycle


Is your door lock light on when machine is in use? I am having the same issue as you and I believe it is because my door is not locking during use.

Apr 17, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My Maytag Neptune washer stopped in mid cycle because of a power outage. Now it will not complete a full cycle. When I open the door, there is a pool of water in the tank. I have unplugged it, started it...


Try spin only cycle. Should drain water then spin. If that doesn't work it may be the power outage started as a power spike and fried your control board. Good luck.

Mar 01, 2018 | Maytag Neptune MAH5500B Front Load Washer

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