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The LG washing machine fills up with water and detergent, but the drum doesn't roll and it doesn't spin

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Hi from retired Englishman in SW France,

This sounds very much like the belt is broken or the motor is malfunctioning.
Belt first.
Belts are not expensive- sorry I do not know how much yours would cost- and are easy to be changed by a competent person:-
REMOVE POWER FROM THE MACHINE AND REMOVE THE BACK.
The motor support bolts should be loosened and the old belt removed. Often putting the new belt on is a bit of a struggle, even with the motor 'loose', because it is new and smaller!
Once on it should be tensioned by pulling the motor against the belt firmly- but not over tight- and the motor support bolts tightened.
ON NO ACCOUNT SHOULD ANY FORM OF LEVERAGE BE USED TO TENSION THE BELT. THAT COULD LEAD TO DAMAGE TO THE BELT, MOTOR AND BEARINGS- EXPENSIVE!
If it turns out to be the motor, it is false economy to just have the brushes changed although financially very attractive. Experience of others is that the brushes may only last months unless, that is, the motor is totally refurbished at the same time. It depends on how old the motor is and how much wear the commutator has had. New motors are not cheap, though. It's your choice!
Hope this is your problem solved.
Good luck,
John C

Posted on Mar 15, 2011

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Posted on Jan 02, 2017

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Hi, I have a LG Tromm WD-14331AD. At the start of the wash cycle, water will dispense, but not a lot. When spinning, there is hardly any water in the drum and water just stops dispensing.


A front loader only uses a very small amt of water. That's the point of front loaders. Make sure u only use a very small amt of detergent also. And use white vinegar in place of fabric softener. If washer is slow to fill you can check the filters in the supply lines. Take the water lines off the back of the washer and check the filters in the washer

Jan 01, 2017 | LG Washing Machines

1 Answer

Water leaking from detergent drawer


The first thing to do is take note of what the washer is doing when water leaks out in order to help pinpoint the cause. Does it only leak when filling? Is it leaking during wash or rinses? Or is it leaking only when it goes into spin?

Only leaks when filling

  • Water pressure that's too strong. Some dispensers can't cope with high water pressure. Make sure the washer is level as one leaning forward can leak if combined with high water pressure. Try turning the tap on the washer down. Only suspect this if you know the water pressure is high and it looks like it's gushing in quite fast on fill
  • If there is an optional detergent flap fitted in the drawer for holding liquid detergent make sure it is removed or drawn into the up position if using powder otherwise it prevents detergent running down into the drum
  • A build up of grease and slime in the nozzles at the top of the dispenser where the water flows in causing water to spray at the front and run out when filling. Check this article -black jelly-like substance in soap dispenser and on soap drawer (In extreme cases I've had to replace the dispenser.)
  • A build up of undissolved detergent in the base of the soap dispenser under the drawer (depending on the design). Remove the soap drawer and check the bottom of the soap dispenser for a build up of detergent that could allow water to run over the lip of the dispenser
  • Blocked dispenser hose: Some washing machines can flood water out of the soap dispenser if the hose leading out of the dispenser into the tub gets blocked. Blockages can be something put into the drawer by a child or a chunk of undissolved detergent tablet. Indesit, and Candy, as well as some of the later Hoover washing machines suffered from this design flaw. The hose where the water is flushed down, was right at the front of the soap dispenser on these washing machines and it wasn't wide enough. Undissolved powder from a tablet or lumps of detergent through poor water pressure can block this hose solid causing water to back up. Unplug machine, remove lid and feel this hose carefully for obstructions.
  • Overfilling: If the washer starts to fill and never stops it will flood out of the drawer eventually - Washing machine overfills
Leaks out of drawer during the wash or rinse cycle
  • Too many suds? If you can see the door glass is white with foam up to the top it could be foaming out of the dispenser. Too much foam in the washing machine
  • Overfilling: If the washer starts washing but the water doesn't stop coming in it will eventually fill the drum so much it will start to pour out of the soap drawer and other places. If this is the fault you should be able to see the drum is so full of water it's making a different sound, maybe labouring under the load, and the door glass full to the top with water. You should also hear that water is still running into the machine and be able to detect it by opening the drawer. However, in most cases an over filling washing machine should trigger an error code long before it gets to this stage but if you suspect overfilling check this page - Washing machine overfills
  • Surging: There are (often intermittent) faults that can cause the motor to spin out of control on wash or rinses. Instead of turning slowly the fault causes the motor to surge into spin instead which throws the laundry and all the water about violently. Water can then be forced out of the soap dispenser drawer. This fault should be relatively rare these days but if you observe this behaviour call an engineer to diagnose the cause.
Leaks from drawer only when spinning
  • If it only comes out on spin it can be caused by a partial blockage preventing the water being pumped out fast enough resulting in excess water being thrown around on spin and backing up into the dispenser. This fault is similar to the surging fault described in the last list but different in that the problem only occurs when it's on a proper spin cycle and much of the water has been pumped away. Troubleshooting this fault is all about finding out why it isn't emptying the water properly which is usually due to a partial blockage. Follow the same troubleshooting as described for a washer not pumping any water out at all - Washing machine won't empty water
  • If water is being forced out of the drawer when the washer is spinning but it is on wash or rinse and shouldn't be spinning follow the procedure for surging in the previous section above

Dec 23, 2016 | Washing Machines

1 Answer

Our Model WM2487H*M detergent box fills with water as the washer is working. We are using Tide pods in the drum.


The detergent dispenser is flushed with water during the wash cycle to remove residue. The flushing occurs automatically regardless of the type of detergent used, liquid, powder, or pods.

Jan 19, 2015 | LG Washing Machines

1 Answer

Lg front loader when during the cycle is the bleach dispenced


bleach? do u mean detergent? normally machines run pump/then start to fill.water will pass through drawer then they heat /wash/drain/spin then refil for rinse conditioner/spin rinse drain fast spin end pretty much

Aug 08, 2014 | LG WM2101HW Front Load Washer, White, 4.0...

1 Answer

Washer will not spin at all no code . will drain and tumble back and forth,when it comes time to spin it turns off.


A washing machine is basically a big tub that repeatedly fills with water and then drains, spins to wring clothes dry, and has a device for stirring things up-- either an agitator in the middle of a top-load machine or a rolling drum in the case of a front-loader.
The four cycles that every washer performs are fill, wash, drain, and spin. Though these functions are pretty basic, a number of things can go wrong with them.
There are a number of problems that you can fix quite simply; some issues, however, are better left in the hands of an appliance repairperson.Problems that commonly occur with a clothes washer are discussed in depth below.If your washer doesn't run, be sure it's plugged in and that the receptacle works (the circuit hasn't overloaded). Before working on the washing machine, be sure to unplug it.
To prevent problems, follow good maintenance procedures. Use the right amount of detergent for your washer and your water hardness, make sure the machine is level, and don't overload it for the cycle chosen.

Washing Machine Does Not Fill
If the washer doesn't fill, the water inlet screens may be blocked. Clean or replace them. (Check your owner's manual for the location of the screens; they're often located at one end of the supply hoses, or you may have to remove a panel to access them.) Other reasons for not filling may be that either the timer or temperature selector is broken--both of these are repairs for an appliance repairperson.

Washer Does Not Spin
If your washer doesn't spin, check to see if the clothes have jammed or are unbalanced in the drum before calling a repairperson. Unbalanced clothes will also cause a w
asher to shudder or "walk." If straightening out the load doesn't stop the washer from shaking, look at the feet underneath and be sure they are properly adjusted to keep the washer sitting level on the floor (you just turn them to move them up or down).
Clothes Are Wet After Spin Cycle
If your clothes remain wet after your washer's spin cycle, perform the following diagnostics:
1) Lift the lid during the spin cycle. If the tub is not spinning, you may have a damaged motor coupler. Call a repairperson to replace this part.
2) If the tub is spinning, recheck the load to make sure it is balanced. If you are certain the load is balanced but your clothes are still wet, you may need to call a repairperson to replace a damaged motor pulley, tub bearing, belt, or clutch.

3) You can also follow the troubleshooting steps outlined in "Washing Machine Doesn't Drain." You may have a problem with your drain hose or pump.

Oct 27, 2011 | Washing Machines

1 Answer

Fills with water then does not rotate, also does not spin


Check for large items of clothes being tangled if the Bosch washing machine doesn't spin. The weight could not be evenly distributed in the drum and the spin cycle will have been disabled to prevent damage to the clothes..

Load the drum with large and small clothes together and run the entire washing cycle and spin cycle again.

Add more powder and run the entire washing and spin cycle again if you haven't found tangled large items, but the spin cycle still failed. This indicates the amount of cloths was too small.

Add 1 tablespoon of fabric softener to 1 pint of water and pour it into the main detergent dispenser if there's no tangling and the load was a normal size. The cause would have been excessive suds because of too much, or the wrong kind, of detergent. Use HE (High Efficiency) detergent in Bosch washing machines.

Nov 01, 2010 | Bosch Washing Machines

1 Answer

My LG TROM wash googd but dosn't want to spin


Check and see what type detergent you are using. I bought regular liquid detergent and the machine began making noise during the spin cycle and the drum would not spin. I was informed that you have to use detergent that is labeled HE (High Efficiency). The regular liquid detergent will suds up during the wash cycle which then causes the drum to slip and not spin during the spin cycle. What you are hearing during the spin cycle is the drum slipping. Unplug your washer for 30 minutes and let it reset. This lets the suds dry out. Run a cycle with no spin to rinse out the drum. This should eliminate your problem. If you have clothes in the machine, run a cycle with no spin, just don’t add any more detergent. Then run the normal cycle with spin a second time with no detergent. I hope this cures your problem.

Apr 11, 2009 | LG TROMM WM2688H 4.0 cu.ft. Front Loading...

2 Answers

Water in detergent dispenser


I think this is normal. Mine does too.

Jun 21, 2008 | LG WM2688H Front Load Washer

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