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I need a diagram of where the toner over flow bottle is located.

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Hello lynae,
I must assume you need help with the waste toner bottle. I would be glad to help. First lets establish a frame of referrence. We will start by assuming you are standing in front of the copier. If you have a stapler/finisher, release it from the copier and slide it as far away from the main copier as you can. Ok now you have exposed the area/panel that you need to access. The panel you need to remove is located at the left side of the copier, at the lower rear very back. The panel has one screw and is about 4 inches wide by 11 inches tall. Now it's not ON the back, its on the left at the lower rear corner. Remove the screw.Remove the cover. You will now see a bottle.It has a handle and is not clear but milky looking as far as being to see thru it. Slide the bottle straight out. Now we need to empty it. Get a trash bag and empty the bottle.Keep it low and slow so the toner does not poof out every where. It does not need to be completely empty. Now the way your copier knows(or thinks) the bottle is full is by shining a light through the upper neck of the bottle. Look closely and you will see 2 small "windows" that the light shines through. When those windows are dirty it blocks the light and the copier "assumes" the bottle is full. Although the bottle is empty, the windows are still dirty. Use a Q tip or whatever you can cram in there to clean those windows so the light can shine through. Once they are clean re-install the bottle and put the cover back on. Slide the stapler/sorter back to the copier {if you have one}. Unplug the copier. Wait a second, and plug it back in. If you cleaned the windows in the upper neck of the copier properly the light will shine through and the copier will be happy. TADA!!!! GOOD JOB! Take care and let "FIXYA" know I helped you please. SPINAL

Posted on Mar 15, 2011

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santosj27_3.jpg
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santosj27_4.jpg
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