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Unable to connect my WD pass port to any computer MDL: WD1600XMS-00 SN WXE207612581 The blue light is on and lit but dont appear on the computer together with C Drive

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  • Anonymous Mar 31, 2014

    i forgot my pass ward is there any mechanism to recover it ?

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  • 72 Answers

If the blue light is lit, then it might be the USB cord. If you have a spare USB cord, try it and see if that works.
If could also be the USB port on the external drive enclosure. In which case, you may have to open the external enclosure and get a HDD dock or another external enclosure to access your drive.

Posted on Mar 15, 2011

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Posted on Jan 02, 2017

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When I connect my wd passport, this massage appears "usb not device recognized". although the cable is working with other devices and the wd passport is also working on other computers (not my...


there is NO problem on you external hard drive..the problem is in your own computer USB port..try to uninstall the driver of your usb port.then try it again.

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Hello sir, my external usb is not working model no : WD1600XMS-00, S/NO : WXE108F36568 R/N : A4B Your service centre adderss plz im in pondicherry


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

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I have a simpletech harddirve 120 GB. Had it for about 2 years. The blue and red light usually appears and you could feel it run. Now theres no sound or moving parts and now only the red light appears. ...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

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1 Answer

When I connect it to my laptop, only 1 light it it lights and the WD icon takes a long time to appear on the tool bar. When it does appear it is blinking. When I click on it I have two choices: 1)...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

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MY PASSPORT ESSENTIAL WD1600ME-00 is not recognized by plug-and-play in either of my HP Desktop Windows computers (One with XP, one with VISTA). Power light comes on when attached to any USB port. Device...


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For non updates system, try to connect WD to the USB Port where it worked before. If you have 4 USB ports for instance, try to connect it to these ports one try at a time. Windows XP might have assigned one USB port for your device before when it was working just fine.

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This external drive dont need any driver it should be a plug and play device, what you can try here first is to connect the drive on different UBS port and then check if it will be detected by your computer if still NO , try connecting a different usb device so we cna check if this is a problem with your USB port...........

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Hi

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please dont assign any manual addresses in ur computer..let it be automatic...

u said that u connected the computer to Ethernet ports in the router...
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check the ip address to that particular computer(hard wired to the router)
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1,connect the blue cable between the computer and the router(any 1 of the 4 ports in the

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2,connect the other Ethernet cable between the Modem(came from ur internet people) and the

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3,In the rear panel of the router u can see the reset button.with the help of the paper or

ball point pen,press it hardly and hold it for 1 minute..

4,Now turn off ur modem and the router..wait for other 1 minute..

5,turn onn only the modem first and wait till all the lights lit.now turn on the router and wait

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