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My att 2wire modem resets itself when i connect to the network. All the lights are fine and everything is normal until i connect to the network through wifi or ethernet. Once i do that, the system lights go off and it pretty much shuts down. A couple min later they come back on. If there is no activity they stay on like normal. How can i resolve this problem?

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Hi,

Welcome to FixYa! You maybe experiencing problem with the modem itself. The only way you can fix the problem is by resetting the modem. Once done, and the modem is is still acting the same way, you will need to replaced the modem. Please follow the steps below to reset the modem.

Note: Once you reset the modem, all the username and password that you or your ISP configured will automatically be deleted and goes back to default settings.

1. While the modem is on, press and hold the reset button at the back of the modem for at least 30 seconds. The reset button is like a red hole near the DC port. you can try to use a pen or a pin to press the reset button.

2. You can verify if the modem is already resetting if all the light are turning yellow or amber.

3. After 30 seconds, power down or turn off the modem for 30 seconds again then turn it back on.

4. If your ISP configure the modem with a username and password, you will need to contact them for reconfiguration.

5. Once the configuration is already done, monitor the modem if it will do the same thing.

I hope this information will help. Thank you for using FixYa.

Posted on Mar 15, 2011

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