Question about Maxtor One Touch III 500GB FireWire/USB2.0 External w/16M buffer Retail ****... 500 GB USB 2.0 Hard Drive

1 Answer

Hi - I have a Maxtor One Touch III, 500GB drive (3-4 years old) that has backed up my last 3 computers running Windows XP. I'm now trying to connect it to my new laptop running Windows 7, when I run the One Touch Manager (on the new system), I get a A293976C error when I run the diagnostic. The One Touch Manager wants to reformat my Maxtor drive. I'm worried there may be a compatibility issue with Windows 7 and the old One touch Manager software and drive, what do you think? Anything I can do to continue to use this drive with my existing XP based backups on it? (I want to use it to transfer all my data to my new Win 7 laptop). Thanks.

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Hi , it seems the 'error code that you are recieving, is due to a 'connection in the {USB}.
Try "Updating the Driver / Software!"
"Go to this "Website!"
Fill-in necessary information.
ie: Model #, Brand, and or Operating System...

"Select the [Drivers] you need from the "List."

View: OneTouch III EMC Vista Update:

View: OneTouch III USB

Read below:

---> "Updates software to run in Windows Vista/XP/2000"

"Download the Drivers!"

!Important: "Take a 'moment to rate the help', so I can get 'credit' for the work.

Thank you!" - paul7of9
Click here: http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=ot3-downloads&vgnextoid=35c6069f356d3110VgnVCM100000f5ee0a0aRCRD

Posted on Mar 15, 2011

  • paul7of9
    paul7of9 Mar 18, 2011

    This 'comment' is for FixYa! So my understanding is; -10 is {subtracted} for "Not Helpful: Solutions!" But! When the "Solution is Very Helpful! = 5 or < LESS!" ? Is this "Correct"!? I have another ?Question? Do a number between a (100 to 1000) people respond quicker, and more to "Solution that do not help!" In comparison to the "Solutons that do?"

  • paul7of9
    paul7of9 Mar 18, 2011

    I do 'research' on all problems posted, the "original OS that was installed with the Maxtor was: Windows 2000'
    If you "Upgraded to Windows XP? It would not change the fact!
    That Windows 7 do not "Support" neither Drivers. Even if you "Upgraded" from Windows XP to Windows 7? The Drivers are "Not Supported" by Windows 7!"
    The "Drivers" needed to 'reinstalled" from Win 2000 or Win XP!"
    "Then using "Win 7 Compatiblity Mode!"
    The "Maxtor OneTouch" would have been "recognized by the {USB Port}!
    Thank you!"

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Here is a link to the site

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