Question about Dell 5100cn Laser Printer

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I've getting the "Replace transfer roller" message

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  • 114 Answers

  1. reset count in printer menu
  2. clean the optical sensor

Posted on Mar 15, 2011

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Replace Transfer Roller


If the printer still says to replace transfer roller even after it's replaced, then remove transfer roller and manually turn the gears on the transfer roller a few times. It must get stuck or something. Then replace the transfer roller and it should work.

on Feb 07, 2008 | Dell 5100cn Laser Printer

1 Answer

Replaced transfer roller and now the printer makes a ticking noise


What you are hearing is actually the transfer roller.

As the printer is moving paper thru the machine, the transfer roller is also moving.

There is a clear lucite/plastic window on the transfer roller unit.

There is a sensor that reads light through that window. when the transfer roller fills up with waste toner, the light no longer can pass through this window, and you get that "change transfer roller" message.

Prior to "filling up", that window is kept clean of dusty toner by a small plastic " flapper" that goes round and round, flapping that window clean.

That is the noise you hear. It is not going to harm your printer in any way, however, you just happened to get a noisy unit.

If this is a brand new, genuine Dell replacement part, I would contact Dell and have them send you another one, telling them that the new one is defective and excessively noisy.

If it is an after market, or refurbished replacement, you probably got it at a discount, and as I said, it will not hurt your printer, it is just going to be a little noisy

Feb 24, 2011 | Dell 5100cn Laser Printer

2 Answers

Is transfer roller available separately. dell only sells it with imaging drum


it does work we have both models and the transfer rollers are interchangeable between the 5100 and 5110.

Oct 02, 2009 | Dell 5110cn Laser Printer

4 Answers

Replace Transfer Roller Error Message Will Not Reset After Replac


The transfer roller on this machine comes as an assembly consisting of a waste toner tank and a transfer roller. The message you are getting pops up when this tank is full, regardless of the transfer roller's useable life. There is a window on the back that when blocked by toner, cuts off an optical sensor to tell the machine that the waste toner is full. Just unclip the roller from the side, pop it out, and dump the toner out. Careful though, it's a messy job and you might want to wrap the assembly inside a trash bag while emptying it out.

Jul 01, 2009 | Dell 5100cn Laser Printer

1 Answer

Replace transfer roller


on google search for Dell 5100cn user manual... you will see a pdf download available. It will give you step by step instructions.

Jul 28, 2008 | Dell 5100cn Laser Printer

1 Answer

Problem code 094-911


hope this will help... look on google for a dell 5100cn user manual. there will be a pdf copy you can download. it may assist you in solving this. good luck. let me know if it works.

Jul 15, 2008 | Dell 5100cn Laser Printer

5 Answers

010 397 Error Message on Dell 5100cn


The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Apr 04, 2008 | Dell 5100cn Laser Printer

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